Arndt Zachmann

Experience

• 

  Amadeus IT Group

  Jan 2001 - now

  The role of the Service Delivery Manager is to take responsibility for customer operational and servicedeliverables, as defined in the Service Level Agreement, providing quality and consistency across thecontracted product and service range.The SDM works to ensure customer satisfaction and acheive the agreed service levels and providesthe customer an entry point for the escalation of 'critical' service delivery issues.The SDM will work together with the Account Management and Technical teams and mobilize theorganisation to assure delivery is in line with customer expectations. Show less

  • Operational Services Support Manager

    Aug 2017 - now

  • Service Delivery Manager

    May 2011 - now

  • Service Delivery Analyst

    Oct 2010 - May 2011

  • Product Management

    Sept 2008 - Sept 2010

  • System Analyst

    Feb 2007 - Sept 2008

  • TPF System Operator

    Jan 2001 - Feb 2007