Kevin York

Experience

• 

  Convergys

  Sept 2011 - Dec 2017

  Trainer Home Agent Training Support

  • Assists in the transition of New Hires from training to production, ensuring they are able to utilize Convergys based systems.• Positively affects 30 and 60 Day Net throughput by working with the PST trainer and new hires during the first week of training and first couple days on the phones talking to customers to identify and resolve technology challenges. • Effectively maintains, consistent and professional communication with managers, peers, and new hire agents in day-to-day interactions. • Handles administrative duties within the training classroom environment, including attendance and student progress monitoring. Also maintain Team and training SharePoint sites and chat conference rooms.• Provides developmental feedback and readiness recommendations to Trainers in reference to improving the training experience through debriefs that are professional, concise, also provides trainers with resources to enhance training experience. Show less

• 

  CR England

  May 2018 - Jul 2018

  Truck Driver

  OTR Driver using a refrigerated tractor trailer.

• 

  TMC Transportation

  Aug 2018 - Sept 2018

  Truck Driver

  OTR Driver using flatbed tractor trailer

• 

  CEFCO Convenience Stores

  Sept 2018 - Dec 2018

  Cashier Customer Service
• 

  Killeen ISD

  Nov 2018 - Aug 2019

  School Bus Driver

  Picked up and Dropped off students at school and home.

• 

  Killeen ISD

  Aug 2020 - now

  School Bus Driver
• 

  Coast 2 Coast

  Apr 2022 - now

  Surveyor

  As-Built Drawings