Spencer Griffith

Experience

• 

  Diablo Valley College

  Feb 2019 - Jul 2020

  Math Tutor

  I provided student instruction and test preparation, resulting in improved academic performance and selected class material for students focusing on problems or studying worksheets and other assignments.

• 

  Epic

  Nov 2022 - now

  Technical Solutions Engineer

  - Managing 5+ organizations through weekly phone and email communication to resolve issues and exceeding expectations for response rate- Certified in Epic's Laboratory Information System product which I use to implement, configure, and troubleshoot healthcare workflows and laboratory processes- Researching opportunities for automation to reduce manual hours and decrease expenditure, diagnosing bugs caused by code changes via debugging- Taking charge of identifying owners for projects or issues, doing root cause analyses, and escalating issues to developers as necessary- Regularly meeting with stakeholders to clearly visualize goals and utilize metrics for goal completion- Collaborating with task force leads to develop benchmarks for best practices for all organizations Show less