Jahirul Islam

Experience

• 

  Maisha Technologies Ltd.(ISP Company)

  Jul 2007 - Dec 2008

  Network Engineer

  Duties and Responsibilities: - Communicated with Maisha’s existing and new client constantly, at the same time building a strong relationship with the organization. - Actively involved with inter-department communication and also responsible for IT solution for the company. - I used to Troubleshoot ISP customers to configure internet connectivity.- Resolved customer issue, first call resolution.

• 

  Information Solutions Limited, Dhaka Bangladesh (DELL)

  Jan 2009 - Aug 2010

  System Administrator

  - Assisting Extreme ISL consumers to resolving their IT related issues and diagnose accordingly with a strategic plan in mind. - Using IT Infrastructure Monitoring Nagios Software Maintaining and Troubleshooting whole Network Backbone in Bangladesh Secretariat.- Install and manage network technologies.

• 

  Telia

  Mar 2018 - now

  - Moving content from legacy systems to the new target environment.- Cleansing of personal data on knowledge articles (GDPR compliance) - Assist in quality spot checks of knowledge content in the database (broken links, category missing etc.) - Migration of internal forms between legacy and new target systems- Assistance Document Management moving and categorizing documents.- Oracle Alpha Order Management System.- Using GSM AHS system provide administrative support to mobile customers, subscriptions and services. Show less

  • Security DevOps Engineer

    Jun 2022 - now

  • Cyber Security Engineer

    Jun 2021 - Jul 2022

  • Process Analyst

    Jul 2018 - Jun 2021

  • Business Process Professional

    Mar 2018 - Jun 2018