Heather Woodville

Experience

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  White Castle

  Apr 2008 - Mar 2014

  Assistant Manager

   Promoted to management after six months of employment. In charge of training new employees before promotion to management.  Responsible for running the business, typically managing between four and 10 employees at a time. Handling safe and cash drawer deposits up to $3000 dollars in a day. Customer and employee complaints are handled and settled in a proficient, empathetic and professional manner both in person and over the phone.

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  The Learning House, Inc. a Wiley Brand

  Jul 2015 - Dec 2020

  Enrollment Transfer Specialist Team Lead

  The Learning House became a Wiley brand.

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  Risepoint

  Dec 2020 - now

  Director Of Student Operations

  Same position carried over from Wiley University Services.As a seasoned leader with over 10 years of experience in higher education, I have successfully managed teams ranging from 7 to 15 direct reports while driving organizational success through effective collaboration and process optimization. I specialize in fostering a culture of clear communication, team cohesion, and continuous improvement, all while maintaining a strong focus on goals and Risepoint's mission of helping universities and students reach new heights.Key Responsibilities & Achievements:Team Leadership: Lead and mentor a dynamic team of 7-15 direct reports, providing guidance on professional development, performance management, and team-building to drive a high-performance and collaborative culture.Cross-functional Collaboration: Collaborate across multiple departments and verticals to design and implement initiatives that align with our partners' and the student's needs.Process Optimization: Spearheaded process improvements that enhanced operational efficiency, reduced bottlenecks, and delivered measurable improvements in service quality.Community Building: Developed and nurtured relationships with teams in my department as well as other verticals to build a vibrant and supportive community, fostering engagement and collaboration.Onboarding & Training: Managed the onboarding process for new employees, ensuring a smooth transition and alignment with institutional values, mission, and culture.Clear Communication: Ensured effective communication across teams, presenting complex information in a clear, actionable manner, and maintaining transparency at all organizational levels.Throughout my career, I’ve demonstrated a commitment to creating an inclusive, collaborative environment that promotes growth, innovation, and the achievement of goals. Show less