
Sid Ahmed Amara

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About me
Global Service Account Manager
Education

Luminy Institute of Mathematics
2005 - 2006Applied Mathematics and Computational Science Master Degree
Univerity of Mostaganem
1998 - 20035-year Bachelors in Computer Sciences Information system
Euridis Business School
2021 - 2022Bachelor Chargé d'affaires Hautes technologies B to B
Experience

Dell EMC
Jan 2007 - Mar 2023Leading customer services for BNPP by providing wide spectrum of reactive and proactive services and address resolving customers' complex IT infrastructure and business challenges. My objective hence is to actively exceed customer satisfaction & loyalty, improve service performance & reliability and to achieve customers' strategic goals.My role looks over the portfolio of customer services, customer experience, project management, implementations, account strategy management, business development and customer advisor. Show less
Global Service Account Manager (GSAM ) for Société Générale
Jul 2019 - Mar 2023Account Services Manager (SAM) for BNPP
Jul 2016 - Jul 2019Customer Service Account Manager (SAM)
Nov 2013 - Jul 2016Account Service Representative Team Leader
Nov 2012 - Nov 2013Account Service Representative
Jan 2009 - Nov 2012Associate Customer Engineer
Jan 2007 - Jan 2009

Pure Storage
Mar 2023 - nowGlobal Service Account Manager
Licenses & Certifications

ITIL® version 3

Pure Certified FlashArray Storage Professional Certification
Pure StorageJan 2024- View certificate

Advanced Dark Site In-Person Training
Pure StorageSept 2024
Languages
- frFrançais
- anAnglais
- arArabe
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