Casey Roos

Experience

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  Las Fuentes Assisted Living

  Sept 2002 - Oct 2003

  Medical Records Assistant

  • Maintained patient charts. • Filed paperwork.• Prepared mail for doctor's offices. • Attended monthly facility-wide training.• Assisted CNAs with various procedures.• Assisted in training newly hired Medical Records Director.

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  Geppeddo Dolls

  Nov 2002 - Jan 2004

  Customer Service Associate

  • Assisted customers in selecting customizations for dolls. • Built customizable dolls.• Manned the cash register.• Kept inventory of all products. • Kept financial records of goods sold and daily sales made.• Deposited weekly profits at the bank. • Opened and closed the store each day• Made sure the store was always clean and items were displayed properly.• Made sure all signage for current promotions was placed in the proper place.

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  Transport Service, USA

  Jun 2005 - Jul 2005

  Broker/ Dispatcher

  • Managed shipments for a national trucking company.• Negotiated contracts with truck drivers in regards to the transport of military household goods.• Ensured safe pick up, transportation and delivery of those goods.

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  Power Jump

  Apr 2006 - Jul 2006

  Bungee Cord Operator

  • Ensured that customers were safely having an enjoyable time on the ride.• Marketing for our company.• Managed the cash register and sales figures.

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  DoorstepDelivery.com

  Oct 2010 - Dec 2012

  Self-Employed Delivery Professional

  • Delivered orders in the most timely and efficient manner possible. • Maintained daily relationships with customers, restaurants and store managers.• Marketing for both our and other sponsored companies. • Delivered and set up large catering orders for many prominent customers including the mayor, various state senators, hospitals and other medical facilities, police departments, Orlando Magic players and other celebrities, traveling performers like Cirque Du Soleil, large corporations like EA Games, but also tourists and locals alike. • Wrote a program in SQL to keep track of customer information. • Received “Driver of the Month Award” in August of 2011. Show less

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  Central Florida Zoological & Botanical Gardens

  Jan 2011 - Apr 2011

  Animal Keeper Intern - Hoof Stock Department

  • Performed daily husbandry duties including nutrition, enrichment, operant conditioning and observation of the animals. • Performed routine medical care and tests when necessary.• Maintained records, charts and enclosures. • Assisted veterinarian and other animal departments as needed.• Worked as a docent for my exhibits and answered any questions that zoo patrons may have had.

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  Sears Holdings Corporation

  Jan 2014 - Oct 2017

  • Maintained communication between all customers, runners and upper management to assure that everyone was continually aware of the status of their order.• Monitored all communication with customers through the chat feature of the app.• Managed and fulfilled orders and answered any questions or concerns regarding our promotional products. • Instructed customers in the use of the application and addressed any issues they were having.• Trained new employees and sellers in the use of the buyer and seller application.• Troubleshot issues that arose from use of app and implemented work-arounds when necessary.• Informed the correct IT personnel when issues arose and assured they were working to correct them.• Processed customer returns.• Resolved any issues with products purchased.• Assured 100% customer satisfaction.• Networked to improve our customer and subscription base. Show less • Created and scheduled promotions to feature daily using an iOS-based application. • Maintained the databases for on and off-site businesses. • Scouted out, signed up and supported relationships with local vendors. • Managed and fulfilled orders and addressed any questions or concerns regarding our promotional products. • Prepared for, set up and hosted promotional events. • Instructed customers in the use of the application and addressed any issues they were having.• Trained new employees and sellers in the use of the buyer and seller applications.• Troubleshot issues that arose from use of app and implemented work-arounds when necessary.• Informed the correct IT personnel when issues arose and assured they were working to correct them.• Quality Assurance testing.• Handled large catering orders for other departments within Sears Holdings.• Used SQL and Excel to place orders through restaurants daily.• Managed and placed orders to ensure inventory for promotions was always in stock.• Prepared expense reports for Directors. • Created and sent the company-wide daily email which listed current promotions.• Created and maintained daily dashboard for orders, products and services.• Business and financial analytics.• Processed customer returns.• Resolved any issues with products purchased.• Assured 100% customer satisfaction.• Networked to improve our customer and subscription base.• Managed departmental budget and expenditures. Show less

  • Manager of Operations and Communications - Shop Your Way Relay

    Oct 2016 - Oct 2017

  • Manager of Operations - Shop Your Way Local

    Jan 2014 - Sept 2016
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  Transformco

  Oct 2017 - Nov 2020

  Manager of Safety and Regulatory Compliance

  • Act as a subject matter expert to interpret and apply FMCSA, IATA and IMDG rules and regulations to the appropriate business formats.• Manage FMCSA portal to include annual updates of MCS-150s for seven different business formats as well as all relevant registrations including UCR, California Motor Freight and HazMat.• Ensure all company vehicles, trucks, and trailers comply with regulations published by the Department of Transportation. • Review pending and upcoming changes to federal and state DOT regulations and provide interpretation to business formats or future business cases that are subject to these changes. • Liaise between corporate and field teams across enterprise business formats to drive awareness and compliance.• Provide operational support to ensure understanding of and compliance with DOT HazMat regulations.• Develop and implement audience targeted DOT required training programs and materials.• Conduct various safety inspections and compliance audits to ensure safety policies and practices are followed.• Prepare different business units for DOT offsite and onsite audits and work with state officials to correct or implement any suggestions made by them. • Work with Chemtrek, UPS and internal teams to manage and investigate any issues related to the safe transportation of products or people and take corrective measures whenever necessary. • Assist with preparation of documentation related to the shipment of Hazardous Materials.• Work with buyers and suppliers to assure products have been properly identified as hazardous and that Safety Data Sheets are correct within all appropriate internal and external systems. • Corporate Safety Manager for all distribution centers.• Craftsman Lithium Battery Compliance project• Assisted with preparation of AHAM 2018 Refrigeration Guidelines• Preparation for Kenmore R600 products• Assisted Amazon during merger for Die Hard battery products• Collision warning pilot on service vehicles Show less

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  UL Solutions

  Nov 2020 - now

  Sr. Project Manager - Retail Compliance

  Collaborated with several internal and external IT teams to develop customized API's and feeds to help support retail customer compliance, transportation and onboarding systems.Partner with retail compliance teams, regulatory subject matter experts and product owners to create out of the box solutions to help solve unique challenges.Consistently analyze customer data to help make programs more successful.Facilitate and lead weekly calls with several different environmental, sustainability, compliance, merchandizing and supply chain teams.Offering training and support in UL Solutions Tools to make sure our customers are getting the most out of their data.Daily contact for 13 of our retail partners.Currently pursuing a Green Belt by expanding and enhancing our Pharmacy Data and Program.Completed Leadership Training in 2023.Presented at annual Retail User Groups for senior leadership, including our CEO.Creating marketing collateral for our tools.Hosting Webinars for hundreds of vendors.Helping to expedite and enhance our Onboarding experience for vendors by collaborating with our brand new Onboarding team and creating collateral, including videos, training documents, letters, welcome packets, etc. Show less