Experience

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  Zuri hotel management

  Oct 2020 - Dec 2022

  as a management representative and supervise operational area when the management out of duty, work closely with all departments to knowing and satisfying guest needed, also responsible to :- well decision & accurate solution,- handle complain professionally,- controlling & monitoring operational area,- good coordination to all department,- responsible to emergency procedure,- increase hotel review on internet,- planning and support revenue management,- attend HOD’s morning briefing or other meeting,- make IBP plan budget & MMR.and takecare the entire hotel especially guest contact area to makesure everything’s work properly. Show less Is responsible for assisting FOM & DM in the overall day to day operations of the hotel whilst on duty. At all times is expected to lead by example. The treatment of staff must be courteous and discretionary. Guest service standards must be as the benchmark that set the levels to be attained by all hotel staff :• Is responsible for energizing team spirit and motivation in all staff and fair and just in any staff disciplinary action required. The Duty Manager is also expected to be a "hands-on" Manager. • Receives and escorts all VIP’s and ensuring that they feel comfortable and welcome on arrival to the hotel. • Ensures and oversee that the Receptionist shift procedures/duties are completed on time and are procedurally correct. • Ensures that computer reports are done as scheduled. • Ensures that on-going pertinent/relevant logbook communication to other shifts is maintained. • Assists all area in the Front Office Department as required i.e. Operator, Reservations, Reception, Concierge, Business Center, Bell Desk. • Ensures all FO staff is correctly uniformed According to Hotel Standard. • Ensures that end of shift balances for outlets are completed on time and are in balance.• Ensures clear and constant communication lines are kept with all staff and hotel departments. • Provides change to other departments and the correct balancing of the main safe float.• Acquires through training provided a comprehensive knowledge of the hotel’s Property Management System, Telephone, internet System and in-house presentation System. • Adheres to the hotel staff rules and regulations as detailed in the hotel’s staff handbook. • Oversees the daily movement of guest activities and be able to resolve any guest complaints and to establish an amicable Relationship with guests, clients of the Hotel. • Through close supervision, recommends improvement in operation, especially in the aspects of developing better service standards, increasing revenue and reducing costs. Show less

  • Assistant Front Office Manager

    Sept 2022 - Dec 2022

  • Duty Manager

    Oct 2021 - Sept 2022

  • Front Office Supervisor

    Oct 2020 - Sept 2021
• 

  Accor

  Dec 2022 - now

  - Ensures that all Front Desk personnel welcoming guests as soon as they arrive with great care and attention.- Encourages customer loyalty by building friendly, personalised relationships - Ensures that administrative procedures never take priority over guest relations- Anticipates guests' needs and takes them into consideration - Handles any guest complaints and/or remarks; provides a response as soon as possible, respecting the Ibis 15-minute contract- Has an impeccable attitude which conveys the image of the brand and hotel- Confirms to and enforce policies and procedures & rules and regulations as laid down by ACCOR and the Hotel in order to achieve the highest levels of uniformity and guest service. - Prepares weekly staffing schedules, monitors staff attendance and assist in planning work schedules. - Controls and verify occupancy forecasts and keep Front Office Manager fully aware of the availability situation in the Hotel, especially when approaching full house. - Maintains a Hotel logbook on incidents, complaints etc. and refers them, if required to the appropriate department for follow up action. - Assists to prepare various monthly reports as required by Rooms Division Manager. - Conducts regular operational meetings to review, monitor, adjust and upgrade the performance of the Front Office as a whole, explaining new directions and policies and procedures at the same time. - Assists to prepare the annual capital and operating budgets for the Department and ensure departmental expenditure is kept within budget by presenting the P & L for the Department on a monthly basis. - Handles and resolves all guest queries and complaints in an efficient manner and to establish an amicable relationship with all clients and guests of the Hotel. - Through close supervision recommend improvements and changes to the operation of the Front Office, especially concerning creating better service standards, increasing revenue and reducing costs. Show less

  • Front Office Manager

    Sept 2025 - now

  • Front Office Manager

    Apr 2025 - now

  • Assistant Front Office Manager

    Dec 2022 - Apr 2025