Experience

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  Capita india pvt. ltd.

  Feb 2007 - Jun 2012

  Customer service executive

  • Development lead for FTS campaigns. Managed the forecast and and achieving the target on the set deadline. •Assisted customers in ordering clothing and furniture. Assisted team managers in maintaining team trackers.• Handled Calls for various departments viz. Outbound Calling for booking customer appointments. • Walk the floor to handle requests as a senior team member. Supported finance team with additional login and reconciliation help. • Managed customer escalations as part of the sponsor team. Trained newcomers and helped them become part of the Sponsor Zone team Show less

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  Capita india pvt. ltd | india

  Jul 2012 - Nov 2015

  Online marketing analyst

  • Managed digital/content marketing activities for our global clients. Involved in Content writing and updates.• Managed Influencer marketing and Blogger Outreach. Analyzed Sales and Marketing data: formulated reports and made recommendations to the senior leadership.• Planned marketing web pages and landed pages for paid campaigns.• Analyzed in-house products and suggest functionality related updates. Prepared Marketing Documents/Case Studies.• Gathered useful insights using analytics tools like Google Analytics and other in-house analytics tools Show less

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  Capita

  Nov 2015 - Aug 2023

  Process leader

  • Designing, developing, testing & maintaining Tableau/Power BI functional reports based on the stakeholder’s requirement.• Creating Automations & standardizations using Advance excel, Access database. Supporting with ad-hoc data analysis for internal & external stakeholders.• Strong hands-on experience in developing complex Excel dashboards using multiple data sources. Ensuring identification of possible continuous improvement of data quality through trend, root cause analysis and exception reporting.• Completing statistical analysis on large datasets. managing the processing, transmission and preparation of all data. recommending changes to the data operating model based on detailed investigation.• Presenting Power BI/Excel dashboard on weekly review calls with the clients to provide them meaningful insights to make the business decisions.• Developing & Maintaining Performance management reports. Identifying the opportunities to automate manual tasks & improve efficiency & quality. Improving skills & knowledge of teammates. Show less

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  The bank of new york mellon/bny mel lon, n.a

  Aug 2023 - now

  Vice president people analytics & wfp