Experience

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  Nicolet instruments corp. - test & measurement division

  Aug 1979 - Apr 1992

  Product support engineer

  • Managed replacement parts inventory, including distribution of parts to domestic and international offices.• Developed maintenance plans and procedures for insuring serviceability and reliability of Test and Measurement products by participating in all phases of product development. • Provided technical training and support for domestic and international offices as well as partners. • Developed and implemented automated calibration systems in five international offices to meet ISO 9001 standards. • Coordinated and resolved all domestic and International service issues for logic analyzers, digital oscilloscopes, in-circuit microprocessor emulators, and industrial x-ray circuit inspection systems. • Developed service manuals and training for six new products and trained over 45 domestic and international field engineers Show less

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  Texas department of state health services

  Oct 1992 - Aug 2015

  • Provided direct tactical and strategic operational direction and management of the DSHS Network Operations Center and Telecommunications group. • Managed and directed network service projects and maintenance activity to insure optimal outcomes.• Worked with customers and vendors to provide support for new services and maintenance projects.• Anticipated and responded to disaster recovery situations, including data center cooling, power, network outages, and security incidents. • Directed and supervised staff in support of Cisco switches, routers, firewall and VPN equipment, as well as FTP, DNS, and DHCP servers. • Managed and insured the physical security of the DSHS Winters Data Center. • Built or directed support of the network infrastructure for five Amazon Virtual Private Clouds hosting more than 60 servers including VPN. Show less • Provided leadership for the agency's Network Operations team. • Coordinated upgrades to the data center's physical infrastructure; worked directly with vendors upgrading data center power, cooling and, network infrastructure. • Provisioned and directed deployment of network monitoring tools.• Built and maintained remote access and site to site VPN services, securely connecting staff, vendors, and partners to the agency network. • Developed policy and procedure documentation for administration, operations, and security processes. • Participated in vender selection processes and served as technical liaison to vendors providing advanced network design and deployment services. • Supervised and directly supported the agency’s switches, routers, firewall and VPN equipment, as well as FTP, DNS, and DHCP servers. • Procured, configured, and deployed Cisco routers to replace Linux servers at remote sites that provided encryption, firewall, NAT, and DHCP services. • Managed, maintained, and supported all Agency Linux servers providing FTP, DNS, DHCP, NAT and firewall services. Also maintained the agency network threat detection, analysis, and awareness efforts. • Supported all Linux Email anti-virus and anti-spam filter systems; provisioned and directed the implementation of a replacement IronPort filter appliance. Show less • Designed, managed, and participated in projects including upgrade of the agency’s web servers, migration of agency programs to other agencies, and the migration of DNS domains. • Directly implemented and managed site to site Virtual Private Network connections to agency partners. • Managed and maintained Snort IDS services, including monitoring network traffic and identifying malicious traffic.• Managed WAN connections and circuits to regional sites throughout Texas, including deploying, configuring, and troubleshooting Cisco routers.• Provided maintenance and support for remote regional Linux servers providing DNS, DHCP, NAT, and firewall services. • Provided management and support for Linux based anti-virus and anti-spam email filtering. Show less

  • IT Operations Infrastructure Manager

    Mar 2013 - Aug 2015

  • Network Operations Technical Lead

    Sept 2004 - Mar 2013

  • Systems Programming Group, Systems Analyst V

    Sept 2001 - Sept 2004

  • Automated Data Services Applications Support Project Leader

    Feb 1997 - Aug 2001

  • Computer Repair Center Manager

    Oct 1992 - Feb 1997