Experience

• 

  Raya contact center

  Aug 2017 - Feb 2018

  Account advisor

  • IT support for Internet, IPTV and Landline Services.• Responsible for troubleshooting, Billing, customer care and sales.

• 

  Vfs global

  Jan 2018 - Jan 2020

  Operation officer

  • Conducted interviews with applicants and validated documents applied by the Greek Consulate.• Developed and implemented daily business and financial reports for operational efficiency.• Collaborated with team members to ensure smooth operations and compliance with company standards.

• 

  Banque misr

  Mar 2021 - now

  • Review and validate the implementation of the daily operations in branches, by the instructions and the procedures established by the central bank.• Audit executed transactions in General ledger Accounts and guide the branches through the settling process.• Monitor compliance with the Quality standards in branches.• Prepare and follow up on branches during the inspection periods(Branches: New Capital - Madinaty - Robieky - City Heights - AlBaron - Heikstep) • Implementing daily financial transactions accurately and efficiently.• Cross-selling bank’s products and services. • Supervising ATMs. • Managed customer inquiries and complaints with professionalism and timeliness.• Utilized cross-selling techniques to increase profitability.• Reviewed, audited, and executed SME's files. • Utilized cross-selling techniques to increase profitability.• Reviewed, audited, and executed SME's files.

  • Software Tester

    Nov 2024 - now

  • Internal Work Procedures Auditor

    Oct 2023 - Nov 2024

  • Teller

    Feb 2023 - Oct 2023

  • Customer Service Representative

    Mar 2020 - Apr 2023

  • Corporate customer service

    Mar 2021 - Aug 2021