Experience

• 

  University of wisconsin milwaukee

  Jun 2013 - May 2016

  • Troubleshoot and diagnose hardware, software, and network issues for staff and faculty on the UW-Milwaukee campus.• Perform computer rebuilds, imaging, and deployments that include data backup, migration, restoration, and software installation following department procedures.• Detailed ticket tracking and management using Cherwell software to provide documentation of tasks performed and problem descriptions/resolutions. • Experience in troubleshooting client concerns over the phone and in face to face environments for various campus hardware and software issues.• Effective verbal and written communication skills using ticketing software to log journals.• Experience in researching problem resolutions using resources. • Effective communication skills between staff, coworkers, clients, and visitors.• Punctual and precise shift reports and incident reporting.• Ability to coordinate with staff in monitoring critical computer systems and hardware.

  • Student IT Dispatch Supervisor

    Apr 2015 - May 2016

  • IT Dispatch Technician

    May 2014 - Apr 2015

  • Help Desk Consultant

    Jan 2014 - Jun 2014

  • Data Center Infrastructure Support Assistant

    Jun 2013 - Jan 2014
• 

  Direct supply

  Jun 2016 - Feb 2022

  Data operations coordinator
• 

  Children's wisconsin

  Feb 2022 - now

  Web developer