Jacob Goldberg

Experience

• 

  The Dragontree

  Jan 2017 - Aug 2017

  Front Desk Associate/Key Holder

  • Managed, organized, and filled the agenda of 10+ massage therapists • Controlled and routed busy multi-line phone system, operated point of sale system, and successfully leveraged promotional marketing software• Accurately performed opening and closing, financial reconciliation, and cleaning procedures

• 

  Naropa Community Counseling Center

  Oct 2018 - Jan 2019

  Administrative Intern

  • Acted as empathetic first point of contact for prospective clients, screened for clinical and financial eligibility, and enrolled clients in services via Theranest cloud software• Drafted and solicited in-kind donation requests to create partnerships with local tea companies, ensuring office was consistently stocked with complimentary beverages for clients• Aided clinic director in creation and distribution of eye-catching marketing flyers and emails, improving group therapy attendance • Designed ergonomic filing system for clinical documents and forms and maintained intake records Show less

• 

  Nestlé Nespresso SA

  Aug 2019 - Aug 2020

  Boutique Specialist

  • Drive Nespresso Club Member acquisition and retention by communicating vast product knowledge, brand story, and sustainability practices • Actively listen to customer needs, utilize open question sales techniques to build rapport and discover coffee preferences• Successfully employ upselling/cross-selling techniques, exceeding daily sales goals of $1500-$2500, maintaining average basket that is 15% above target

• 

  Naropa University

  Aug 2020 - now

  • Lead Program and Communications Manager - Extended Campus

    Jan 2023 - now

  • Program and Enrollment Manager - Extended Campus

    Jul 2021 - Jan 2023

  • Registration Administrator

    Aug 2020 - Aug 2021