Experience

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  Rnca & associates

  Sept 2013 - Oct 2015

  Staff accountant
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  Bright holdings & trading co. pvt. ltd. ( peter england )

  Jun 2015 - Jun 2016

  Customer care associate

  • Exceeded expectation by 15% month on month of the given sales target and was awarded “Best Sales Associate” for 4 months in a row.• Respond to the customer inquiries by understanding inquiry, reviewing previous inquiry and responses and verifying customer’s understanding of information of products available in the store.• Records customer inquiries by documenting inquiry.• Analyze processes, inform supervisor on issues that aggravate customer complaint and recommend resolution.• Monitor and resolve all customer issues efficiently and ensure customer retention to organization. Show less

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  Precision investment services

  Jul 2016 - Oct 2016

  Relationship manager

  • Building and maintaining relationships with clients and key personnel within customer companies.• Letting customers know about the new products that company has to offer by upselling and cross selling.• Achieving monthly targets and KPI’s set by the Assistant Manager.• Escalating and resolving areas of concern as raised by clients.• Converting leads to customers generated and allotted by Head Office

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  Seneca college

  Feb 2018 - Feb 2018

  Volunteer experience

  International Development Week

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  Domino's

  Nov 2018 - Dec 2022

  Assistant manager

  • Increased staff retention rate by 80% after implementing new training programs.• Managing Corporate client’s orders, bi-weekly invoicing, and keeping up with their regular payments.• Enhanced operational success through effective staffing, strong training, adherence to safety regulations, and well-timed customer service for $30,000 approximate average monthly sales.• Reviewed performance data to monitor and measure productivity, goal progress, and activity levels.• Developed value-added solutions and approaches by leveraging trends in customer marketplaces and industries.• Increased revenue streams by reducing costs, managing schedules, and performing variance and risk analysis to implement corrective actions.• Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.• Reviewed pricing and ordered food ingredients, kitchen appliances, and supplies.• Set schedules for 25 staff members by planning and designating shifts and hours by monitoring the minimum waste of labor cost.• Set and enforced policies focused on increasing team productivity and strengthening operational efficiency• Submitted reports to senior management to aid in business decision-making and planning• Managed opening and closing procedures and recommended changes to enhance the efficiency of daily activities.• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies. Show less

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  Lakhotia cpa professional corporation

  Dec 2022 - Apr 2024

  Administrative assistant