Experience

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  Oklahoma city boathouse foundation

  May 2013 - Aug 2014

  Corporate assistant coach

  Ensures the safety of the crew while also coaching technique, steering, and following river traffic patterns. Emphasized the team-building aspects of the sport and encouraged positive attitudes to help bond participants. Coached three 8-person crews, with each meeting once a week.

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  Abercrombie & fitch

  Jun 2013 - Aug 2014

  Sales associate

  Greeted customers and maintained an upbeat demeanor. Provided excellent customer service. Maintained the appearance and cleanliness of the store.

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  American heart association | american stroke association

  Jun 2013 - Aug 2014

  Lobbyist intern

  Highlight: Visited the Capitol and spoke directly to members of congress about select bills. Provided information sheets about upcoming legislation.Brief description of role: Updated AHA social media and databases. Researched technology for new legislation, for example, information regarding pulse oximetry. Helped community members write letters to members of Congress.

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  Camp taconic

  Jun 2015 - Aug 2015

  Camp counselor

  Highlight: Designed over half a dozen new fabric design activities to teach additional skills using existing supplies.Brief description of role: Managed a bunk of ten 13 year old campers. Specialized in instructing fabric design activities during the day. The age group took a four-day trip to Boston, which required increased attention to all campers to ensure their safety in the city.

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  Cornell university - college of arts and sciences

  Aug 2015 - Dec 2015

  Investigative biology laboratory teaching assistant

  Highlight: Owned presenting and demonstrating one lesson per unit.Brief description of role: Instructed students on the scientific method and effective research techniques. Emphasized critical analysis of scientific literature and statistical analysis, including using R-Studio. Supervised laboratory, ensured the safety of laboratory proceedings, and advised students on correct laboratory techniques. Taught effective scientific communication, including writing primary literature and poster presentation. Show less

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  Cornell public service center

  Sept 2015 - May 2016

  Go! cornell learning guide

  Excerpt from letter of reference: "I get to work with a lot of motivated, visionary young leaders. Grace stands out in multiple ways as one of the most positive, organized, creative, upbeat, driven, and best-networking leaders I get the pleasure to work with. . . . she is seeking out meaningful experiences that both speak to her values and offer a challenge. I have known her to be willing to grab the team and hop a bus downtown to a community center when they needed volunteers, to take on political work during the lead in to the election, to scour her connections for grad students and faculty who could bring a group of 11 year olds into a lab, to volunteer to help with getting young kids to see campus after the job was over and she couldn’t be paid, and to show up with a smile, even when others don’t."Brief description of role: Forged new relationships with Cornell faculty and resources to create individualized events for the local K-12 community. Show less

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  Green dragon café, cornell dining

  Oct 2015 - May 2018

  Barista and cashier

  Highlight: Suggested a rearrangement of the coffee and pastry display in the Spring of 2015 that ultimately helped to reduce theft and increase efficiency.

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  Santé: redefining healthcare rehabilitation

  Jan 2016 - Jan 2016

  Telephone and front desk receptionist

  Managed the main phone for both Santé Operations and Santé Home Health. Greeted and received visitors in a cheerful and professional manner. Assisted with digital filing, including scanning, uploading, and organizing documents. Attended to outgoing and incoming mail, including receiving packages.

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  Maricopa county superior court

  May 2016 - Sept 2016

  Judicial extern for the honorable judge sally schneider duncan

  Observed +60 hours of Juvenile, Family, Criminal, Civil, and Federal Court cases and discussed outcomes and applicable law with the judges hearing the cases.

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  Arizona democratic party

  Aug 2016 - Sept 2016

  Field organizing intern

  Highlight: Founded a phone bank in Fountain Hills that resulted in 4,012 calls and 762 Contacts in one month.Brief description of role: Canvased and registered people for early voting. Recruited and trained new volunteers.

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  Cornell law school

  Jun 2017 - Aug 2017

  Cornell law school farmworker legal assistance clinic intern

  Highlight: Suggested use of a digital survey that standardized flow and improved data accuracy.Brief description of role: Researched immigration and sanctuary city laws and drafted policy recommendations for community allies. Assisted with tax research and mapping of Special Immigrant Juvenile Status (SIJS) legal assistance. Observed case preparation and immigration court proceedings.

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  New york county district attorney's office

  Sept 2017 - Dec 2017

  College intern

  Highlight: Resolved a gap between video and physical evidence by suggesting that the suspect was wearing a wig on the day of the crime.Brief description of role: Prepared prosecutors for trial by conducting legal research, compiling information on past cases, drafting letters and subpoenas, redacting medical records, taking detailed notes in meetings, analyzing inmate calls, watching surveillance video, transcribing 911 calls, and other associated assignments. Observed New York State criminal court proceedings. Show less

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  Chipotle mexican grill

  Jul 2018 - Aug 2018

  Crew

  Multi-tasked manning the cash register, stocking, cleaning, and maintaining dining room appearance. Provided excellent customer service. Coordinated responsibilities with other team members, especially during rush periods.

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  Covington & burling llp

  Sept 2018 - Aug 2019

  Case clerk

  Excerpt from 2019 annual review: "On an arbitration matter, Grace helped the team assemble the translation of numerous exhibits. The task required significant attention to detail, was very time-consuming and had a learning curve, but Grace managed to learn very quickly; she was resourceful, open to feedback and results-driven. Grace actually ‘made the task enjoyable’ and was extremely helpful to the team, even when they were running against the clock . . . . [She] did a very nice job with minimal supervision on the part of the attorney (while asking thoughtful questions when necessary)."Brief description of role: Anticipated the needs of multiple case teams and adapted quickly to evolving requirements. Gravitated towards a leadership position on several projects through coordinating workflow and streamlining communications. Show less

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  Mark43

  Dec 2019 - Jun 2022

  Excerpt from March 2022 peer review: "Grace has a high standard for the work she does. She has a strong eye for detail and does not let things drop. . . . She is fun to interact with & is able to raise concerns in a great way. She is fast to see mis-understandings or mis-communications & will raise it to make sure everyone is on the same page."Brief description of role: Served as the Subject Matter Expert for Custom Reporting Development, Federal Compliance, and Mobile Applications. Owned gathering customer requirements, problem-solving, configuring, testing, training, and communicating feedback to product, engineering, and design teams. Show less Excerpt from August 2020 review: "[Grace is] always willing to dive in and handle any tasks thrown her way, and can be counted on to keep up with the day-to-day. The quality of her work is strong; it shows a solid understanding of both the technical aspects of our products as well as an appreciation for how to handle and communicate with our customers. Additionally, Grace's strong drive to succeed and grow has led her to seek out relationships and conversations across the company . . . . Across all of the work she's done with various teams in our organization, she has developed a reputation for being on the ball at all times."Brief description of role: Assisted with a variety of projects across the Implementation, Technical Support, and Customer Success teams. Used project management and customer service skills, and quickly learned the technical details of the complex product suite. Answered help desk tickets in Zendesk and participated in the on-call schedule. Show less

  • Product Consultant

    Jun 2021 - Jun 2022

  • Product Support Specialist

    Oct 2020 - Jun 2021

  • Deployments Analyst

    Dec 2019 - Oct 2020
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  Enterprise mobility

  May 2023 - now

  • Tri-brand Assistant Manager

    Jul 2024 - now

  • Assistant Manager

    Mar 2024 - Jul 2024

  • Management Trainee

    May 2023 - Mar 2024