Experience

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  Ge digital

  Sept 2001 - Apr 2004

  Technical writer

  Created user guides for Meridium software products. Communicated with developers and quality assurance through participation in team meetings. Coordinated schedules for the reviews of documentation. Designed and wrote on-line help for software users.

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  Scholarone (thomson reuters)

  Apr 2004 - Jan 2008

  Implementation project manager

  Maintained client satisfaction by building relationships within client organizations. Configured, tested, and rolled out Manuscript Central sites. Demonstrated the features and benefits of Manuscript Central to clients. Translated client needs into configuration or enhancement requests. Oversaw and enforced deadlines with clients for software implementations.

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  Snl financial

  Jan 2008 - Aug 2010

  Project manager

  Led multiple projects daily to achieve project objectives, and managed stakeholder expectations. Authored project specification documents, including developer unit tests. Managed end-to-end specification, development, testing, and release of project deliverables. Created, tracked, and prioritized issues through SharePoint. Gave demos of new product functionality to team members and upper management. Familiar with Waterfall and Agile methodologies.

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  Silverchair

  Oct 2011 - Oct 2012

  Business analyst / scrummaster

  Gathered and analyzed requirements for web-based projects from contacts at medical publishing company. Collaborated with a team of software developers, designers, and software quality assurance engineers to meet project objectives and deadlines. Authored both internal and client-facing project documentation such as specifications, web page inventories, use cases, and user stories. Coached a Scrum team to use Agile best practices for software product development.

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  Abbott

  Dec 2012 - now

  Business analyst / scrummaster iii