Titilayo Pedro ACIPM, PHRi

Experience

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  Firstbank plc

  Jan 2011 - Jan 2012

  Customer Service Officer

  • Responsible for opening of accounts for customers.• Ensuing customers’ satisfaction through prompt provision of account balances.• Interfacing with internal and external customers towards attaining organization’s overall objectives• Receiving complaints of customers and attending to it promptly or referring to the appropriate department.• Working effectively with cross-functional teams to support the corporate image of the branch.• Refer customers to people who specialize with the type of problem or query they present• Decipher customer needs and offer the best solution based on proper company policies• Effectively communicate ideas, suggestions and answers• Offer upgrades and new banking services or products• General Welfare of Customers Show less

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  Spanco BPO( Providing services to Airtel Nigeria)

  Oct 2012 - Jun 2013

  Customer Representative

   Effective and timely resolution of customer queries. Educating customers on products and services. Escalation of queries as well as giving feedback to customers. Cross selling and up selling to premium customers. Customer relationship management.  Feedback mechanism

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  Spanco BPO

  Oct 2012 - Jun 2013

  Customer Service Representative

   Responded to over 180 phone calls daily and email inquiries about company’s products and services. Kept records of customer interactions and transactions, recording detailsof inquiries, complaints, and comments, as well as actions taken. Worked with local and remote teams of over 45 individuals combined, in resolving customer grievances and requests.

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  GSK

  Nov 2013 - Jan 2016

  Business Unit Administrator Africa and Developing Countries and Asia.

  Planned and executed Africa DC project deployment. Managed administrative duties, including complex diary management, setting up cross country, high level appointments, meetings, events and conferences (TC & Live meetings) involving groups of people in different global locations.Co-ordinated international travel plans(flight&visa processing) in liason with internal&external parties for designated manager(s) and overseas corporate visitors which often involved complex global itineraries.I managed the expenses process including(float and Amex statements) for designated manager(s) and ensure timely retirement accordingly thereby eliminating complexities.Ensured that all purchases are raised properly and followed through effectively using the appropriate software.Provided project management support to the team ensuring project activities and plans are properly coordinated and achieved. Show less

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  HRonwheels

  Mar 2018 - Sept 2018

  Team Lead Managed HR Services
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  Soft solutions Limited

  Oct 2018 - now

  Team Lead, Human Resources and Corporate Services