Isha Sharma

Experience

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  Comcast

  Apr 2016 - Dec 2017

  Customer Service Representative

  Experience in managing customer queries through live chats to help them resolve their issues. Offer others services (upsell of Boradband, mobile handset) as well with high standards of quality.

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  Eclerx services limited

  Jun 2016 - Jun 2017

  Associate

  Loves to explore new places.

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  Uber

  Jun 2017 - Apr 2021

  Management and coordination of a group of individuals with the objective of achieving common goals efficiently. Used to provide guidance, support, motivation, and feedback to team members, as well as ensuring that tasks are delegated effectively. Providing team members with coaching and feedback sessions to enhance their performance, skill development, and team quality maintenance. Responsible for maintaining SLA compliance through monitoring, tracking, resolving issues, and improving service delivery processes. Experienced in conducting data analysis and preparing comprehensive reports to support informed decision making and strategic planning. Show less

  • Team Lead Quality Analyst

    Jan 2018 - Apr 2021

  • Customer Service Representative

    Jun 2017 - Dec 2017
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  Concentrix

  Jun 2017 - now

  Team Lead Manager
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  Concentrix

  -

  Senior Quality Analyst