Tony Ferreira

Experience

• 

  ChaCha Search Inc.

  Oct 2006 - Apr 2011

  N.O.C./IT Helpdesk ManagerJanuary 18, 2010, to April 2011Responsible for the hiring and training of all help desk personnelImplemented new business solutions that streamlined help desk processes Coordinate 24-7 system stability monitoring for a constantly changing architectural environment.Refined company-wide communications for maintenance, deployments, internal and external outages and degradations.Provide Support to operations, engineering, IT/desktop technicians and system administrators.Provide constant team leadership through the management of team members, focusing on defining their strengths, identifying weakness and helping guide personal and business environment development. Show less

  • Helpdesk Manager

    Jan 2010 - Apr 2011

  • Internal Systems Administration Analyst

    Nov 2007 - Jan 2010

  • Product Management, Requirements Analyst

    Jun 2007 - Nov 2007

  • Internal Systems Monitor

    Oct 2006 - Jun 2007
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  MediaSauce

  Feb 2012 - Sept 2013

  Providing direction for every phase of the products lifecycle including technical direction, requirements of new functionality, oversight of product design, management of documentation, QA and maintenance as well as conducting client trainings and demonstrations & assisting with sales. Project documentation including Technical specifications and Functional documentsIT/Resource managementHigh level working knowledge of projects hosted on MediaSauce managed serversCreative Direction assistance. (Working with Creative directors on projects, assisting with wire framing, project details & design direction.)Website DevelopmentGeneral site maintenance and development assistanceServer support configuration and management

  • Director Product Management

    Jun 2013 - Sept 2013

  • Associate Technical Director

    Feb 2012 - Jun 2013
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  Enzu Inc.

  Sept 2013 - Aug 2014

  Director of Operations

  Senior team leader with the primary goal and responsibility of providing overall team building & direction for all Enzu operations including …Monitor and report operational performance to CEO & CTOEnsure training of employees on policies and procedures and engages them in changeManage the interview process for potential new team membersPrepare and perform performance appraisals and mentors team membersConducts team member reviewsEnsure 100% uptime of a global hosting network with thousands of serversManagement and development of a high-performance team of support and billing techniciansSupervise day-to-day activities of Enzu Operations & Technicians across all shifts in a 24x7 global hosting networkOne on one client technical & billing support Show less

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  Cantaloupe

  Aug 2014 - May 2018

  Director of Analytics & Distribution

  Developed creative solutions for project analysis and metric collection on website and video engagement, analytics implementation and reporting.Analytics and ROI consultant to internal and external teams on all projects.Lead "The Analytics Cohort". An internal team responsible for grading all client projects.Advisor to product teams on web distribution, and implementation of products.Assisted in the innovation of our product offerings.Assisted with creative direction, video and website production and content creation.Delivered technology direction and multi-channel distribution consultation to internal/external teamsDesigned and presented distribution strategies to clients.Trained clients on basic web analysis and reporting.Responsible for IT management and Infrastructure administration to ensure the safety of raw footage and data collection. Show less

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  MemberClicks

  Jul 2018 - Dec 2020

  Onboarding Specialist

  Work one on one implementing new customers to SAAS.Consult customers on data requirements and manage the data conversion process.Work with database specialists to ensure the accuracy of the data conversion.Train new customers on website content migration.Train customers on the Atlas Software modules.Build lasting client relationships!

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  Personify Corp

  Dec 2020 - Aug 2024

  Implementation Manager 2

  Guide Associations and Chambers through implementation.Consult customers on data requirements and manage the data conversion process.Work with database specialists to ensure the accuracy of the data conversion.Train new customers on website content migration.Train customers on the MC Trade Software modules. Build lasting client relationships!