Doreen Udeh

Experience

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  INDUSTRIAL TRAINING (Trade Network and Technologies )

  Jan 2013 - Jan 2014

  Software product support

  General Hardware Maintenace and support replacement of warranty parts.Troubleshooting of faulty machineSystem RecoveryDownloading and installing of driversInstallation of windows 2000,2003,2008,2012 and visa client operation system.Implemented Enrollment Application roll-out on all 350 devices needed for Lagos State residents registration.

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  NYSC (Ministry of information and strategy)

  May 2015 - Jan 2016

  Network Support Engineer

  Installing new softwareInstalling new hardware (servers, printers, computer work stations etc)Setting up user accounts, permissions and passwordsOverseeing security of all systems, especially the internetInstalling anti virus protectionFixing network faultsTechnical support for people using the networkTraining staff on new systemsDay to day admin and monitoring of network usePlanning future improvementsMaking sure all IT meets industry standards Show less

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  Lotus Beta Analytics

  Jul 2016 - Jan 2017

  IT TECHNICAL SUPPORT

  Managed the deployment of microsoft office 365 and Active directory,Domain Name server,DNS server, configuring and installation of operating systems and Cloning of a system.Provide technical assistance with computer hardware and softwareResolve issues for staff via phone, in person, or electronicallyLog bugs and enhancement requestsPerform hardware and software installations, configurations and updates as neededCreate and maintain tips and tricks solutions for online database and web siteProvide introductory on-line & classroom training for company productsResolve technical issues in a timely manner using available resources within the company Show less

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  TRANTER IT INFRASTRUCTURE SERVICES

  Jan 2017 - Jan 2020

  IT Support Engineer

  keep computer systems running smoothly and ensure users get the maximum benefit from theminstall and configure computer hardware operating systems and applicationsmonitor and maintain computer systems and networksprovide support in a face-to-face capacity, over the phone or via remote desktop software, helping staff or clients set up systems or resolve issuestroubleshoot system and network problems, diagnosing and solving hardware or software faultsfollow diagrams and written instructions to repair a fault or set up a systemsupport the roll-out of new applicationsset up new users' accounts and profiles and deal with password issuestest and evaluate new technology Show less

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  Identiko Integrated Solutions

  Nov 2020 - now

  Cloud Infrastructure Support Engineer

  Perform defined processes and practices to manage systems, software, and networks to ensure consistent and reliable operation to meet the business needsDiagnose, troubleshoot, and resolve system issues and/or respond to outages Manage, research, and resolve complex end-user escalation incidents Maintain reliability of systems and networks by monitoring, running tests, and troubleshooting Test and perform upgrades and patches to installed operating systems and software Monitor backups and plans for installed systems Maintain familiarity of recovery plans for every critical function Install, configure, maintain, upgrade, and support systems, networks, and software Develop plans, schedules, and requirements for deployment of systems Design and develop custom programs to aid in systems management Monitor, maintain, and execute automation processes and procedures Create and maintain system documentation of processes, procedures, plans, and configurations Show less