Pothga Phillips

Experience

• 

  Internet Advancement

  Feb 2003 - Jan 2005

  Keyword Research Specialist

  - Approved incoming materials by confirming specifications, conducting visual and measurement tests, and rejecting and returning unacceptable materials.- Inspected in-process production by confirming specifications, conducting visual and measurement tests, and communicating required adjustments to the production supervisor.- Approved finished products by confirming specifications, conducting visual and measurement tests, returning products for re-work, and confirming re-work.- Documented inspection results by completing reports and logs, summarizing re-work and waste, and inputting data into a quality database while maintaining a safe and healthy work environment by following standards and procedures and complying with legal regulations.- Updated job knowledge by participating in educational opportunities and reading technical publications while accomplishing quality and organization mission by completing related results as needed. Show less

• 

  C&D ZODIAC, INC.

  Jan 2007 - Jan 2008

  Quality Inspector

  - Inspected and approved incoming materials by confirming specifications, conducting visual and measurement tests, and rejecting and returning unacceptable materials.- Confirmed specifications, conducting visual and measurement tests, and communicated required adjustments to the production supervisor.- Approved finished products by confirming specifications, conducting visual and measurement tests, returning products for re-work, and confirming re-work.- Documented inspection results by completing reports and logs, summarizing re-work and waste, and inputting data into a quality database.- Maintained a safe and healthy work environment by following standards and procedures and complying with legal regulations.- Updated job knowledge by participating in educational opportunities and reading technical publications.- Accomplished quality and organization mission by completing related results as needed. Show less

• 

  Omega Medical Mechtronics

  Jan 2008 - Jan 2010

  Office Clerk

  - Scheduled preventative maintenance via a team of 5 technicians and regularly tracked inventory, quotations, shipping, and receiving items. - Introduced new processes to streamline manual jobs and drive efficiency and productivity.- Built a spreadsheet to track contract renewals, enabling my superiors to monitor the journey and destination of all products sent out, including how long the journey took and how often the product was recalled.- Answered the phone at a reception desk or in a specific department, transferred calls as needed, and collected, filed, and organized office documents, such as reports and confidential records.- Made logistical arrangements for meetings or conferences, including booking travel, making reservations, or organizing rentals, and managed digital document filing, including encrypted documents and email correspondence.- Assisted with accounts payable and accounts receivable, including simple bookkeeping and banking tasks, and aided in processing packaging and shipping company materials. Show less

• 

  Bell Anderson Agency

  Jan 2009 - Jan 2011

  Support Staff

  - Received and sorted all incoming mail, scanning to the appropriate broker.- Ensured all calls were answered promptly, faxes were appropriately routed, and guests were treated hospitably via facilitating streamlined team coordination, schedule management, and time management. - Worked on projects, administrative duties, and projects spanning multiple departments.

• 

  The Driver Training Group (SWERVE Driving School & 911 Driving School Franchise Corp.)

  Jan 2013 - Jan 2015

  Compliance Coordinator

  - Leveraged my ability to remain calm in stressful situations and my teamwork and customer service skills.- Maintained an effective legal compliance program and adhered to company policies.- Monitored internal controls and monitored adherence to them - Proactively audit processes, practices, and documents to identify weaknesses.

• 

  Starbucks

  Jan 2014 - Jan 2016

  Barista

  - Displayed a customer-centric personality and demonstrated enthusiasm to continually upskill myself.- Acted as an ambassador to outperform service level objectives and performance standards and shared best practices with the team to enhance overall team performance.- Efficiently grew existing relationships while maintaining an accurate, detailed client book to achieve an active and repeat customer base.

• 

  Instacart Shoppers

  Jan 2015 - Jan 2018

  Independent Contractor

  - Exhibited exceptional customer service skills by displaying patience and remaining calm in stressful situations.- Fostered my ability to work well with others to sell products and services while maintaining a proactive attitude. - Maintained records of customer interactions, transactions, comments, and complaints and communicated with colleagues when necessary.

• 

  Ice Cold Consulting

  Jan 2017 - now

  Vice President Operations

  - Planning, directing, coordinating, and overseeing operations activities in the organization, ensuring the development and implementation of efficient processes and cost-effective systems to meet the current and future needs of the firm.- Scheduling PSM plans for various clients, ensuring compliance with OSHA and EPA.- Handling all the accounting-related activities and introducing and implementing Zoho projects as a medium to track all the work progress.- Communicating the strategic direction of the organization's operations division.- Collaborating with executive leadership to develop and meet company goals while supplying expertise and guidance on operations projects and systems.- Collaborating with other divisions and departments to ensure that departmental decisions and project plans, such as staffing, development, organization, material efficiency, hardware acquisitions, and facilities, align with the organization's business plan and vision.- Identifying, recommending, and implementing new processes, technologies, and systems to improve and streamline organizational processes and use of resources and materials.- Implementing operations-related policies, practices, standards, and security measures to ensure effective and consistent support and execution. Show less

• 

  Frosty Connections

  Aug 2024 - now

  Founder & Director

  Strategic Leadership: Spearhead the development and launch of Frosty Connections, overseeing strategy and key growth initiatives.Community Building: Foster relationships within the industrial refrigeration community by connecting with manufacturers, suppliers, and service providers.Marketing & Outreach: Lead marketing campaigns to drive engagement, increase sign-ups, and enhance industry presence through SEO-conscious content and targeted social media efforts.Content Development: Create and manage insightful content, including training spotlights, conference highlights, and a comprehensive industry directory.User Engagement: Drive engagement through feedback collection and develop strategies to enhance user experience and satisfaction. Show less