Pratap Yewale

Experience

• 

  Concentrix Limited Company

  Aug 2021 - now

  Customer Service Representative

  Excellently handled a large volume of inbound queries and prioritised outbound follow-up. Responded to all types of merchant queries through calls, chats and emails including payments, technical issues of device, integration of payment gateway, setting up online store, cash advance and logistics. Managed to keep records of merchant interactions, transactions, complaints, comments as well as actions taken, process orders, forms and applications. Delivered excellent customer service by handling escalated queries, reporting to a manager and keeping a follow-up with customer on priority. Take charge every interaction and strive for first-call resolution. Mentored new employees on process knowledge. Show less