Manu Nava

Experience

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  Invicta Spa

  May 1994 - May 1995

  Office Junior

  Data entry; archive and issuing Invoices.

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  McDonald's Corporation

  Jan 1996 - Jun 1999

  Shift Running Manager

  Opening and closing the Store; ensuring the smooth running of the Store in absence of the Store Manager; Training and development of staff; Customer Service; Ensuring compliance to food Health & Safety

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  Claire's Accessories

  Jun 1999 - Jul 2004

  Store Manager

  Monitoring store performance ensuring all Company goals are achieved; working on KPI such as ATV, compliance, add on ration and IPC; recruiting, training and developing staff; commercial and Visual Merchandising; drafting staff rotas and working with man hours; assisting in the generation of the yearly Plan'o' Gram (VM Merchandising Guide with the H/O Team) ; Working as a Buddy Manager to new Manager in the Company; Ensuring high level of Customer Service in store.

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  Ann Summers

  Jun 2004 - Jan 2007

  Store Manager & Training Manager

  Ensuring highest level of Customer Service in store; Recruiting and continual staff development via monthly training sessions and personal development plans; Generating a target oriented Team and work environment; ensuring high level of Visual Merchandising throughout the Store; Report analysis to enable the most commercial layout of the sales floor;Drafting rotas to budgeted wages costs ensuring optimal staffing at all times; Weekly Business Reports to AM (stock issues, staffing, areas of opportunities, maintenance problems and competitors activities in the area); consistently improving KPI such as footfall conversion, ATV and reducing staff turnover; Training new Managers on Company Policy, compliance and procedures. Show less

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  Amora London Ltd

  Feb 2007 - Mar 2008

  Office Manager, Buyer and Event Organiser

  Extensive diary Mgr for the M.D. arranging meeting and interviews; weekly reconciliation of expenses and Petty Cash for the M.D., the office and the Venue; Reconciliation of invoices and payments; Daily sales reports on the Venue; Monitoring Team absences and holidays; recruiting and training of Venue Staff and Mgr; Creating Training and Procedure Manuals for the Venue; Buyer at the Amora Boutique; Co-ordinator of the Amor@rt Exhibition; Organizing private events such as Corporate evenings and Speed Dating; Organisation and managing outside exhibitions for the Amora Boutique. Show less

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  South and Central America

  Mar 2008 - Nov 2008

  Volounteer, Traveller

  I travelled solo through Ecuador, Peru, Bolivia, Argentina, Uruguay, Brasil, El Salvador, Guatemala and MexicoI took part to several volounteer projects dedicated to the rescue and rehabilitation of Wild Animals

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  Scheuten

  Jun 2009 - Jul 2012

  Back Office Sales & Marketing

  Customer care, order processing, weekly sales forecast and allocation, translations of data sheets and press release from english into italian, Diary management for the Business Unit Manager, travel arrangements for the sales Team, supporting Head office with the organisation of the event Solarxpo.

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  Scheuten Solar

  Aug 2012 - Sept 2013

  Back Office Sales

  Orders processing, Customer care, Weekly reports such as forecast of sales, and allocation; selections of back office suppliers and services, Organisation and management of travelling schedules

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  CIET Impianti S.r.l. - Solar Energy Division

  Jan 2014 - Apr 2014

  Project Manager's Assistant; Marketing

  Worked on a PV field in Wales (UK) : Sourcing new suppliers, Health & Safety on the field, translation of documents from English to Italian, administration related to work on the field only; organization of travels and staying for the whole team.

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  Croce Piu' ONLUS

  May 2014 - Aug 2015

  Volounteer
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  Unicom S.r.l.

  Nov 2015 - Jul 2019

  Back Office - Buyer

  Sourcing new suppliers and keeping good relationships with current ones. Purchasing according to the company's needs.Organization of the stand in yearly international fairs. Brochures and Flyers translations from English to Italian.Support to external agengy in building up the new website. Assisting the Quality Manager during the ISO 9001 yearly renewal.

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  Kontiki Web Design

  Aug 2019 - May 2023

  Copywriter freelance
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  TELUS International

  Feb 2023 - now

  Personalized Internet Ad Assessor

  Evaluation and rating of online advertisements, and search engines (videos, images, and text) to improve their content and quality related to typical users' queries.

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  Sulla Via del Ben-Essere di Emanuela Nava

  May 2023 - now

  Health and Wellness Business Owner

  Massaggi Ayurvedici, Massaggi viso Kobido, Massaggi viso BioEmozionali, Massaggi viso Gua Sha; Eventi