Ryan Webb

Experience

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  Fireman's Fund Insurance Company

  May 1999 - Mar 2005

  As support services lead, I was responsible for the mail, supply, and filing areas for commercial small business. These responsibilities included ensuring all work place requirements were met, including filing guidelines and mailing deadlines. My duties also included training of permanent and temporary staff on all duties they would perform in their job. I oversaw the operations, developed a tracking system to track all work flow and developed report generation for management review. I also ensured all quality standards and related checks were executed consistently. All issues and recommended actions were reported to management. Show less

  • Commercial Account Associate

    Jun 2004 - Mar 2005

  • Support Services Lead

    Oct 2000 - Jun 2004

  • Support Service Specialist

    Apr 2000 - Oct 2000

  • Support Service Senior Associate

    May 1999 - Apr 2000
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  Cushman & Wakefield | The Boerke Company, Inc.

  Mar 2005 - Dec 2006

  Office Services Site Manager

  As Office Services Site Manager, I maintained a competent, professional facility that added exceptional value to the client’s business, by delivering timely, high-quality, and cost-effective service offerings. I managed office services (mail-room, copy center, file room, supplies, maintenance services, and managed external vendors). I successfully improved the effective, economical operation of the facility. I directed, scheduled, coordinated and oversaw the work of all assigned employees to provide world-class services to the client’s specifications. My Site at the Fireman's Fund Sacramento location was noted as one of, if not, the best performing sites for the entire Fireman's Fund contract. This was acknowledged by the local Fireman's Fund management, my manager and the top Fireman's Fund management overseeing the contract. Show less

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  Fireman's Fund Insurance Company

  Dec 2006 - Apr 2009

  Claims Operations Supervisor

  Responsible for all aspects of supervision associated with hiring, leading, coaching, developing and managing a large group of support staff to achieve performance goals and service metrics. Provided direction and guidance on service issues, problem resolution and general technical guidance. Worked with staff to set goals and evaluate performance to ensure service, quality and productivity goals are met following established procedures, policies, standards, regulatory and statutory requirements. Continuously looked for process and work-flow improvement opportunities within the unit. Learned and performed many of the support activities as needed to achieve results and guide staff. Served as a point of escalation for service issues. Show less

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  Pitney Bowes Inc.

  May 2010 - Feb 2012

  Customer Operations Manager

  Financial Performance1) Creates forecasts and revenue estimates, 2) Reviews monthly P & L statements for accuracy, 3) Manages expenses and4) Analyzes asset performance and expenditures Customer Satisfaction1) Meets regularly with customer contact and other member of the customer's management team, 2) Recommends service enhancements based upon knowledge of customer's business strategy and 3) Maximizes proprietary Quality Management utilization through service quality metrics reviews Employee EngagementDemonstrates exemplary ethical conduct that establishes an atmosphere of trust and supportRecognizes performance through fair and honest merit evaluation and rewards employees for innovation, risk-taking, excellent performance and exceptional efforts to satisfy both internal and external customersCoaches and counsels to create a positive atmosphere of professionalism and support; provide honest and timely feedback to employees; addresses performance issues with directness and sensitivityMakes fair and equitable hiring decisions that promote workforce diversity while adhering to all applicable regulationsOversees training and provides development opportunitiesEffectively balances resources to maximize productivity and efficiency Show less

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  Randstad

  Jun 2012 - Nov 2012

  Support Services Manager

  Responsible for all aspects of management associated with hiring, leading, coaching, developing and managing a group of 28 support staff, over 10, locations to achieve performance goals and service metrics. Managing Roles including: Claims Support Assistants, Staff Legal Operations Assistants, and Staff Legal Data Processors.As Support Services Manager I oversaw 10 locations in a Vendor Client operations relationship. I effectively mended and built relationships with all 10 location client contacts and the client vendor relation leadership team. Within the first three months I effectively repaired the relationships at the regions two at risk locations. These sites went from at risk of being removed from the contract to added roles and expansion of over 50% staff (at those locations). Show less

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  Amazon

  Jan 2018 - Sept 2018

  Fulfillment Specialist
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  States Recovery Systems, Inc

  Sept 2018 - Jan 2019

  Customer Service Representative
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  Blue Shield of California

  Jan 2019 - now

  • Learning Developer

    Dec 2021 - now

  • Customer Service Supervisor

    Jun 2021 - Dec 2021

  • Customer Service Representative Advanced

    Jan 2021 - Jun 2021

  • Customer Service Representative Intermediate

    Jan 2019 - Jan 2021