Toshia Jones

Experience

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  Toshanda Farms

  Jul 2003 - Jul 2011

  Farmhand

  - Paid attention to detail when working closely around cattle.- Performed self-motivated tasks.- Worked positively in a team environment.

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  The 275 Grill

  Jul 2010 - Aug 2011

  Cashier/Food Prep

  - Provided courteous, prompt, and professional attention to each customer in a positive, cheerful manner.- Listened to oral instructions and carried out tasks effectively and efficiently.- Worked in small teams to sort and organize inventory.

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  West Nodaway School

  Nov 2012 - Mar 2015

  HS/JH Basketball Coach

  - Coordinated and conducted meetings, practices, and games for 6 - 12 players.- Observed behaviors and provided guidance to meet team goals.- Encouraged team members to become better student athletes.

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  USDA

  May 2013 - Jul 2013

  FSA Intern

  - Provided prompt and courteous customer service in interpreting and explaining procedures, program regulations, and forms to new, existing, and potential customers including listening to their concerns and taking proactive steps to prevent future issues.- Worked with Program Technicians on various farm and farm loan programs.- Utilized various web-based software applications to maintain producer data and process automated forms.

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  USDA

  Apr 2014 - Nov 2020

  - Preformed personnel management functions such as: Created employee benefits quick reference guides and reviewed with subordinating staff. Reviewed and processed employee payroll in HR system. Recommended, prepared, reviewed, and followed up on personnel actions within HR systems. Discussed policy and procedures, and provided solutions to associate managers in performance management, personnel processing, and recruitment. Worked closely with state HR specialist and employee relations representative in identifying, evaluating, and resolving employee issues. Made recommendations to district manager, state specialist and employee relations representative of HR processes and procedures.- Reviewed, administered, and coordinated administrative, farm and farm loan programs for two counties that services over 2,500 agriculture producers.- Regularly led the communication and worked within a team with other USDA offices and departments to accomplish program objectives and implement county office policy and procedures.- Coordinated with state specialists, regional area specialist, and local producers to provide guidance and explain farm program regulations, program and policies.- Continuously analyzed and independently made rational recommendations for office improvement.- Successfully implemented proactive policy to enhance the efficiency and quality of customer service provided in the county office.- Wrote detailed correspondences to producers, memorandums to State Committees, including farm program training materials and instruction manuals for program technicians to follow for office consistency.- Successfully worked on several major assignments and projects at the same time with minimal supervision.- Productively researched, interrupted, and applied policies and procedures from directives and regulations to resolve multiple complex issues.- Utilized SharePoint, WebTA, Dashboards, GIS, Word, Excel, PowerPoint to accomplish various work assignments. Show less - Thoroughly read all Human Resources Handbooks: County Office Classification, Employment, and Pay Administration; County Office Personnel Processing/Management; Personnel Operations; Position Classification; Performance Management Program; Employee Relations and Services; Employee Benefits; Human Resources Management Evaluation Program- Worked closely with manager in researching policy and procedures of hiring.- Worked closely with manager and observed the Family and Medical Leave Act(FMLA) process.- Observed various ways in improving the efficiency and quality of management and customer service.- Thoroughly researched and interpreted administrative, farm and farm loan program policies and procedures from directives and regulations.- Provided excellent customer service to producers in carrying out farm programs at 5 county offices.- Established and maintained effective relationships with over 20 county offices. Show less - Quarterly participated in planning and evaluation process of performance management using HR system.- Assisted manager with staffing and recruiting functions: Researched employee benefits, compensation, and position classifications to assist in the development of external and internal communications. Processed routine mailings.- Technical expert in signing up, reviewing, and processing applications, payments, and eligibility forms for farm and farm loan programs.- Provided prompt and courteous customer service in interpreting and explaining procedures, program regulations, and forms to new, existing, and potential customers including listening to their concerns and taking proactive steps to prevent future issues.- Utilized various web-based software applications to maintain producer data and process automated forms.- Used a high degree of initiative and judgment in planning and carrying out assigned tasks and resolving problems encountered. Show less

  • FSA County Executive Director

    Dec 2019 - Nov 2020

  • FSA County Operations Trainee

    Dec 2018 - Dec 2019

  • FSA Program Technician

    Apr 2014 - Dec 2018
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  USDA

  Mar 2021 - Oct 2021

  - Preformed personnel management functions such as: Created employee benefits quick reference guides and reviewed with subordinating staff. Reviewed and processed employee payroll in HR system. Recommended, prepared, reviewed, and followed up on personnel actions within HR systems. Made recommendations to district manager on HR processes and procedures.- Reviewed, administered, and coordinated administrative, farm and farm loan programs for two county offices that services over 1,000 agriculture producers.- Regularly led the communication and worked within a team with other USDA offices and departments to accomplish program objectives and implement county office policy and procedures.- Continuously analyzed and independently made rational recommendations for office improvement.- Successfully implemented proactive policy to enhance the efficiency and quality of customer service provided in the county office.- Wrote detailed correspondences to producers, memorandums to State Committees, including farm program training materials and instruction manuals for program technicians to follow for office consistency.- Successfully worked on several major assignments and projects at the same time with minimal supervision.- Productively researched, interrupted, and applied policies and procedures from directives and regulations to resolve multiple complex issues.- Utilized SharePoint, WebTA, Dashboards, GIS, Word, Excel, PowerPoint to accomplish various work assignments. Show less - Quarterly participated in planning and evaluation process of performance management using HR system.- Technical expert in signing up, reviewing, and processing applications, payments, and eligibility forms for farm and farm loan programs.- Provided prompt and courteous customer service in interpreting and explaining procedures, program regulations, and forms to new, existing, and potential customers including listening to their concerns and taking proactive steps to prevent future issues.- Utilized various web-based software applications to maintain producer data and process automated forms.- Used a high degree of initiative and judgment in planning and carrying out assigned tasks and resolving problems encountered. Show less

  • FSA County Executive Director

    Jul 2021 - Oct 2021

  • FSA Program Technician

    Mar 2021 - Jul 2021
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  Adams Trucking Inc

  Nov 2021 - Apr 2022

  Dispatch Clerk

  - Accurately processed 25 truck drivers paperwork for billing and payroll departments as well as reviewed and made proper corrections to co-worker's processed work on a daily basis.- Promptly and independently established and maintained continuous relationships with over 15 representatives of public and private organizations, along with other departments within the company to effectively coordinate and carry out assignments for 25 truck drivers.- Effectively used innovative and creative techniques to surpass $150,000 weekly revenue goal.- Analyzed, recommended, designed, developed, implemented, and evaluated work processes with upper management in improving the efficiency and quality of work performed.- Used various software to prepare narrative and reports to upper management in weekly meetings. Show less

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  Cheyenne County Chamber of Commerce

  Sept 2022 - now

  President/CEO