Jacques Zibenberg

Jacques Zibenberg

Owner / Technical Manager

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location of Jacques ZibenbergPorto Alegre, Rio Grande do Sul, Brazil

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  • Timeline

  • About me

    Principal Engineer na Dell | MBA | VCP-DCV2024 | ITIL®v4 Specialist | AWS Cloud Practitioner

  • Education

    • Escola Técnica UFRGS

      1997 - 1999
      Post-Tech Courses Computer Networks Computer Network
    • Escola Tecnica UFRGS

      1993 - 1995
      High school with IT emphasis (Ensino Médio) Data Processing
    • Pontifícia Universidade Católica do Rio Grande do Sul

      2013 - 2015
      (MBA) Specialist in Strategic IT Management Computer/Information Technology Administration and Management 9

      Specialist in Strategic IT Management at PUCRS (Lato Sensu).

    • Pontifícia Universidade Católica do Rio Grande do Sul

      1998 - 2004
      Bachelor of Business Administration - BBA emphasis on systems analysis

      Activities and Societies: Bachelor of Business Administration with emphasis on systems analysis

  • Experience

    • Alphasul Soluções em Informática LTDA

      Mar 1999 - Feb 2007
      Owner / Technical Manager

      HP Partner on technical support (service provider) to fix and implement HP Server,Desktop and Storage solutions. Woking with medium and large companies to provide SLA on field & support issues. There was 2 offices (Curitiba & Porto Alegre) with few skilled employees to support this operation.

    • Hewlett-Packard

      Mar 2007 - Sept 2011
      Field Technical Support

      Filed Engineer supporting & installing - Storage (SAN), Server and Backup Solutions ( Servers X86 Proliant & Blades System & PARisk; Storage EVA,Lefthand and P2000; Backup MSL & ESL - LTO technology). Working with pre-site, install and break/fix. 24 x7 Basis Supporting Medium & Large HP Customers in South Brazil Region.

    • Dell

      Sept 2011 - now

      Solution Architect - Working mainly with Dell Enterprise Technology ( Dell X86 Server, Storage Portfolio , HyperConverged (VSan/Nutanix/Vxrail), Data Protection suite (DataDomain) and Backup Technologies (Librarys and DR Series)). Design & Implementation of Dell Enterprise Products and Data Migration. Software capabilities with Vmware, XenServer, HyperV, Windows & Linux). Working with Project Managers to deploy & implement Dell Products based on the best practices. Pre-Sales consultant in Enterprise Products Dell and Service Sales. Show less

      • Principal Engineer

        Oct 2019 - now
      • Solution Architect Advisor - Dell Storage Services

        Sept 2011 - Sept 2019
  • Licenses & Certifications

    • Dell Certified Storage Deployment Professional - PS Series

      Dell
      Jan 2016
    • AWS Certified Cloud Practitioner

      Amazon Web Services (AWS)
      Dec 2021
      View certificate certificate
    • Associate - Information Storage and Management Version 4.0

      Dell Technologies
      Jun 2020
      View certificate certificate
    • ITIL® v4 Foundation Certificate in IT Service Management

      AXELOS Global Best Practice
      Nov 2019
    • Specialist – Implementation Engineer, PowerStore Solutions Version 1.0

      Dell Technologies
      Mar 2022
      View certificate certificate
    • Dell Certified Storage Deployment Professional - SC Series

      Dell Compellent
      Apr 2016
    • Nutanix Platform Professional on NOS 4 (NPP4) certification

      Nutanix
      Nov 2015
    • VCP - Data Center Virtualization 2019

      VMware
      Aug 2019
      View certificate certificate
    • Treinamento de Liderança The Global Leadership Summit 18|19 - Porto Alegre

      Envisionar Consultoria e Capacitação de Líderes
      Mar 2019
      View certificate certificate
    • VMware vCenter Site Recovery Mgr Install Configure Manage V6 1

      VMware
      May 2019
  • Honors & Awards

    • Awarded to Jacques Zibenberg
      Bravo Award - Customer Dell Apr 2024 Congratulations to our LATAM Division Team members for winning the CSAT Perfect 10 Award! Thank you for your exceptional contribution to our success!"
    • Awarded to Jacques Zibenberg
      Bravo Award - Customer Dell Apr 2024 Congratulations on the excellent performance in the project, formally recognized by the client with a request for the same team to participate in the new project that will begin.
    • Awarded to Jacques Zibenberg
      Cheers Award - Winning Together Dell Nov 2023 The client has a critical and complex environment based on MX. Sales is looking to expand this environment by selling new components. The planning you did was impeccable. The care, attention and criteria you had, based on your experience and also on the history and study of past events at the client, allowed us to move forward with the deployment with the necessary security. Culminating in an excellent deployment and great customer experience. Congratulations on the excellent work done.
    • Awarded to Jacques Zibenberg
      Applause - Winning Together Dell Oct 2023 Congratulations on your participation in the 1st LEAD Virtual ERG Fair! The success of this event was only possible due to your availability and commitment to present the ERG of which you are part, demonstrating to the Fortaleza team a very well-structured work that is fully aligned with Dell's winning culture! Thank you for contributing to this very important initiative for LEAD!!
    • Awarded to Jacques Zibenberg
      Applause - Innovation Dell May 2023 On Behalf of Interfaith Brazil, I’d like to take a moment to appreciate and congratulate this team for idealizing and bringing to fruition a “Book Club” for Interfaith Brazil team members. The 1st edition went over “Every Good Endeavor: Connecting Your Work to God's Work, by Timothy Keller”, while the ongoing 2nd edition is going over “The Table Experience, by Devi Titus”. Feedback from participants has been remarkable, thank you for fostering camaraderie within our workplace and community!
    • Awarded to Jacques Zibenberg
      Cheers - Innovation Dell May 2023 We would like to recognize Marco, Rosangela, Jacques, Pedro and Mauro for the outstanding work to recovery Manager Service portfolio for SB. We have a big green field in SB to sell Manager Service as for example deploy Active Directory implementation. In FY24 SB has the goal to grown the Deploy and Consulting sales. This offer will impact to increase our Service Sales in SB, and provide great solution to our customers. Thanks a lot for an amazing parthnership and collaboration.
    • Awarded to Jacques Zibenberg
      Bravo Award - Winning Together Dell Jan 2023 Jacques, we are closing another semester and I want you to know that your contribution is extremely important to the MBI business. You help a lot on a daily basis, you help guide the best solution for our clients and you are always agile, understanding the transactional profile of our portfolio clients. Thank you so much for all your help! It's great to have you!
    • Awarded to Jacques Zibenberg
      Applause - Customer Dell Oct 2022 I would like to thank and congratulate Planning Engineer Jacques for all his help in conducting architecture in the projects. Even with a high level of workload, its performance is relentless, detailed and satisfactory according to customer needs. We achieved CSAT score 10 for clients
    • Awarded to Jacques Zibenberg
      Bravo Award - Winning Together Dell Sep 2022 We want to recognize and thank Jacques for his hard work and dedication in delivering Deploy training for the SB segment. Through this we expand the knowledge of the Sales Teams and the ISG Team on how to identify and position a Deploy solution offer.
    • Awarded to Jacques Zibenberg
      Applause - Winning Together Dell Jul 2022 Thanks for your usual support, always available and ready to help the Integrators business. It’s a pleasure to work with you!
    • Awarded to Jacques Zibenberg
      Delight Award - Winning Together Dell May 2022 would like to recognize your volunteering which, with God's help so far, has allowed the most diverse actions to take place, which have reached all regions of Brazil: - Weekly prayer meetings - Biweekly Bible study meetings, Organization and execution of the Easter event,Distribution of dozens of Bibles to employees from all over the Brazil
    • Awarded to Jacques Zibenberg
      Cheers Award - Winning Together Dell Apr 2022 I want to thank you for all the support you provide in my services portfolio. You are always willing and motivated to help and recommend the best alternative to meet our customers' demands. You are very important in my daily life. Congratulations on your conduct and thank you!
    • Awarded to Jacques Zibenberg
      Cheers Award - Winning Together Dell Sep 2021 I'd like to recognize all of you for all of your efforts and engagement from the very beginning of the Interfaith Brazil ERG activities on initiating the Christian Faith Pillar, creating and maintaining the weekly Prayer meetings
    • Awarded to Jacques Zibenberg
      Bravo Award - Metro Node + PowerStore Dell Aug 2021 Thanks to the excellent work done by you on this challenging project, we were able to successfully implement the 1st Metro Node + PowerStore 2.0 solution at Latin America with SAN and data migration. It was only possible due to the commitment, knowledge and teamwork of each one of you, generating great feedback and customer satisfaction. In particular, I would like to thank Denis Morikawa, who with his professionalism and his technical knowledge, carried out the project's implementation… Show more Thanks to the excellent work done by you on this challenging project, we were able to successfully implement the 1st Metro Node + PowerStore 2.0 solution at Latin America with SAN and data migration. It was only possible due to the commitment, knowledge and teamwork of each one of you, generating great feedback and customer satisfaction. In particular, I would like to thank Denis Morikawa, who with his professionalism and his technical knowledge, carried out the project's implementation flawlessly. Thank you guys Show less
    • Awarded to Jacques Zibenberg
      Applause Award - Winning Together Dell EMC Mar 2020 Brilliant delivery of the PoC of VxRAIL in a big bank in Brazil! Special thanks to Rogerio Garcia, Jacques Zibenberg and Joao Thomeo, for the exceptional coordination, planning and execution of the PoC. Additionally, the client himself expressed great satisfaction with the work done and with the results demonstrated (in addition to passing on knowledge) with this PoC. "GREAT JOB", "WAY TO GO"!
    • Awarded to Jacques Zibenberg
      Cheers Award - Winning Together Dell EMC Mar 2020 Thanks to all technical support provided (By Services Sales Team)Even though Jacques is not the direct and essential function, he is always willing and available to assist in the calls for qualification, identification and scope survey of service solutions that are necessary with clients, especially the Transacional team, which is a team without refusing technical technicians in the field and with customers often lacking information and technical sku.
    • Awarded to Jacques Zibenberg
      Cheers Award - Winning Together Dell EMC May 2019 Big Services win at Great Educational Customer in BrazilA Great Educational Customer in Brazil of Brazil used to decline deployment services in all their enterprise hardware purchases because their in house IT staff. Our Planning Engineer Jacques Zibenberg conducted a workshop at customer providing insights about our technical capabilities and demonstrating the added value of deployment services through ProDeployPlus service offerings. After this event, the customer, for the first time,… Show more Big Services win at Great Educational Customer in BrazilA Great Educational Customer in Brazil of Brazil used to decline deployment services in all their enterprise hardware purchases because their in house IT staff. Our Planning Engineer Jacques Zibenberg conducted a workshop at customer providing insights about our technical capabilities and demonstrating the added value of deployment services through ProDeployPlus service offerings. After this event, the customer, for the first time, agreed to add ProDeployPlus services in a big hardware deal. Show less
    • Awarded to Jacques Zibenberg
      Bronze Award - Global Deployment and Field Services- Q1FY19 Award Celebration Dell EMC May 2018 Nominated by Service Sales’ leadership. Jacques worked close to our service sales representatives to coach them and help them to develop additional capacity to better position deployment services portfolio to our customers.
    • Awarded to Jacques Zibenberg
      Silver Awards - Global Deployment and Field Services Q4FY18 Awards & Recognition Dell EMC Jan 2018 In addition to his tasks as a Planning Engineer, Jacques developed and delivered a comprehensive training to interns and service sales reps about our portfolio of enterprise products and services. This training is part of an initiative to create awareness and improve quality of service sales deals.
    • Awarded to Jacques Zibenberg
      Bronze Awards - Global Deployment and Field Services Q2FY18 Awards & Recognition Dell EMC Aug 2017
    • Awarded to Jacques Zibenberg
      Bronze Awards - Q2FY15 Awards & Recognition - Global Deployment and Field Services Dell Jul 2014