Tim Hulsmans

Experience

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  MST Call Center

  Oct 2006 - Feb 2007

  Helpdesk Agent

  Helpdesk Agent for SMC Networks, a hardware manufacturer of equipment such as network cards, switches, wireless routers, broadband routers, VDSL, network attached storage servers, and IP cameras. Customer support to Dutch, English, French and German speaking clients.

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  IMS Health

  Apr 2007 - May 2013

  Focus on Consumer Health and Generics As European Client Service Manager I'm the single point of contact for all service matters: IMS matrix management, Local office management, Hygiene issues, Service projects, Internal engagement.My goal is to:- Proactively drive client satisfaction - Ensuring clients derive maximum value from their investments- Develop incremental demand for our offerings - Resolution of I&A and quality issues As Implementation Specialist I'm responsible for the correct and timely implementation of all new services at the client site covering detailed briefing and requirement gathering, training needs and adapted follow-up. Besides being client minded, we also need to be product/service oriented. As Client Service I was responsible for a client portfolio. my role was guarantee the correct and timely application of the budget agreement between the client and IMS. In practice this means the day-to-day activities with the client going from standard customersupport, maintenance of the customized service definitions to trainings, validations, …

  • Account Manager, Sales & Services

    Jan 2012 - May 2013

  • Account Manager, Sales & Services/European Client Service Manager

    Oct 2009 - Jan 2012

  • European Client Service Manager/Client Service Executive

    Sept 2008 - Oct 2009

  • Implementation Specialist

    Jan 2008 - Aug 2008

  • Client Service Executive

    Apr 2007 - Dec 2007
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  Truven Health Analytics

  Jan 2013 - Jun 2016

  Senior Manager Consulting, Life Sciences International

  With focus on KOL Identification and Management.The Life Sciences business of Truven Health Analytics, an IBM Company enables customers to effectively reach out to the right people with the right scientific evidence to demonstrate your product’s value – anywhere in the world. With decades of experience in conducting healthcare research and managing large data sets, we offer world-class strategy, rigorous scientific research, and best-in-class stakeholder engagement services across the globe, offering local presence in Europe, Latin America, Asia-Pacific, and North America. Show less

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  DIGIMAX EUROPE

  Mar 2017 - Jul 2017

  Account Manager
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  Thomas International Belux

  Dec 2017 - Feb 2023

  Sales Consultant
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  De Lift bvba

  Oct 2023 - now

  Accountmanager Limburg

  onderhoud, herstellingen en modernisering van liften