Jane Stepanova

Experience

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  Davis Cup

  Jan 2003 - Jan 2006

  Coordinator
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  International Ice Hockey Federation

  Jan 2006 - Jan 2007

  Project Manager at 2007 International Ice Hockey Federation World Championship
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  Ponominalu.ru

  Jan 2007 - Jan 2010

  Business Development Lead

  Ponominalu.com - online marketplace and B2B2C white-label solution for entertainment ticket and travel market with $10M annual revenue.Together with a team rolled out new ticket sales agency and online platform that won a 1/3 share of the market in 2 years by implementing innovative web sales tools, internet marketing activities, e- tickets. Acquired by one of the largest mobile operator and a leading provider of media and digital services.

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  UEFA

  Jan 2007 - Jan 2008

  • Hospitality Zone Manager at 2008 UEFA CHAMPIONS LEAGUE FINAL

    Jan 2007 - Jan 2008

  • Client Group Manager at 2007 UEFA CHAMPIONS LEAGUE FINAL

    Jan 2007 - Jan 2007
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  FAI - World Air Sports Federation

  Jan 2008 - Jan 2008

  Coordinator at 8th FAI World Hot Air Airship Championship
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  FIFA

  Jan 2009 - Jan 2009

  Project Manager
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  Sochi 2014 Organizing Committee

  Jan 2010 - Jan 2013

  Head of Domestic Sales, Ticketing and Customer Experience
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  Baku 2015 European Games Operation Committee

  Jan 2014 - Jan 2015

  Senior Engagement Manager, consultant

  - Within very tight deadlines of one year-to-go successfully designed and implemented special public engagement programmes, local sales strategies for 20 sports, 1.5m tickets, 10 sales locations resulting in increase of projected revenue target in 40%.- Designed the end-to-end journey for international spectators, appointed 100 official travel agents, together with implemented simplified visa procedure that resulting in increased inbound tourism in the long-term.

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  RAMBLER&Co

  Jan 2014 - Jan 2017

  Director Of Business Development

  Rambler&Co is a prominent media, technology, and e-commerce conglomerate. One of the world digital leaders with a portfolio that spans popular search engines, online news platforms, and entertainment offerings.Championed initiatives that seamlessly blend technology with user experience and openning up new revenue generating streams for the diverse portfolio of partners and clients. Example of projects launched:- Marketplace with largest selection of tickets and tours for sport eventsChampionat.com is a sports media and streaming site with 50M+ monthly users and 180M+ visits. Ranked in the world's top 4 sports media twice in the past year. Introduced a ticket and travel aggregator microservice tickets.championat.com, enhancing revenue by consolidating ticket and travel deals. Led product development and built partnerships with sports entities, achieving a strong market footprint and revenue goals.- In-seat food delivery system for stadiumsConceptualized and launched a digital, cash-less in-seat food delivery system for stadiums. Directly integrated with restaurants software service allowed visitors to pre-order and pick up food during events or have their orders delivered directly to their seats. Service increased operational windows during events 15 times and revenue by 50%. Show less

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  Ashgabat2017

  Jan 2016 - Jan 2017

  Head of Customer Experience

  - Selected as one of the first 10 employees to spearhead the company's set up; played a pivotal role in establishing our local operations, building the team from the ground up, and successfully navigating cultural and market intricacies to deliver operations with local government- Implemented the first-ever nationwide digital ticket sales platform, revolutionizing overall ticketing landscape in the country, leading to the widespread adoption of the technology in various sectors

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  STH Group

  Jan 2018 - Jan 2022

  Head of Customer Experience and PMO

  STH Japan is the lead provider in the delivery, sales and management of hospitality and travel programmes for global sporting events. Established as part of Sodexo Live! in collaboration between Sodexo (a French food services and facilities management company, operates in 55 countries and serves 100 million customers on a daily basis), and JTB (one of the largest travel agencies in the world, specilalising in private and corporate/business leisure). Project portfolio includes some of the world's most prestigious sporting events, such as Olympic Games, Rugby World Cups, the Australian Open, ICC (International Cricket Council) tournaments and Roland Garros (the French Open), UEFA Euros and Champions League Finals, The Wimbledon Club, Royal Ascot, Chelsea Flower Show and the NFL International Series.- One of the first appointed employees, pioneered STH's venture into the Japanese market, achieving significant market share swiftly.- Developed and introduced to the market unique B2B2C SaaS products tailored for major international events in Japan, catering to both individual visitors and corporate clients.- Orchestrated sold-out sales and customer operations of ticketing, hospitality, and travel programs for two of the world's biggest and most complex events – the Olympic Games and Rugby World Cup in Tokyo (€200M ARR, 200K individuals, 5K corporate customers)- Established a PMO office, streamlining operations across regions and championing digital transformation efforts.- Led diverse multi-stakeholder workgroups and nurtured relationships with numerous governmental entities.- Provided strategy consultation to international government and sports entities on comprehensive event management.- Consistently participated in Female Leadership initiatives, representing women of diverse nationalities at the executive level and establishing a work environment enriched with personal development opportunities Show less

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  CM.com

  Feb 2022 - Feb 2024

  Business Consultant

  CM.com a global leader in cloud software for conversational commerce that enables businesses to deliver a superior customer experience. CM.com technology seamlessly integrates communication channels, payment solutions, and marketing technology to enhance customer experience and drive business growth.As part of this role I am:- Leading the transformation strategy of the B2B2C and SaaS platform, focusing on multiple verticals in Events, Hospitality and Leisure, incorporating both scale-ups and acquisitions- Orchestrating product launches and business expansion into new regions- Deeply involved in reshaping our customer journey across Sales, Customer Success, Marketing, and Development to make it more customer-centric and data-driven- Implementing solutions to eliminate pain points and increase customer loaylty, CSAT, NPS and other key metrics- Overseeing customer operations, ensuring retention, impeccable service delivery and relationship management- Steered a team to achieve a standout 120% performance rate and gain recognition as cultural drivers, securing aposition within the top 5% of the entire 1,000-FTE Show less

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  Catalyst Software

  Sept 2023 - Nov 2023

  Growth Coach

  Invited to be a Customer Success Coach for the Catalyst Coaching Corner, an application-based program that pairs people who are aspiring to become Customer Success Leaders or who wish to elevate their Customer Success career with experienced industry leaders for monthly coaching sessions. Apply here: https://catalyst.io/coaching-corner

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  Founda

  Apr 2024 - now

  Director of Customer Success and Professional Services