Adejoke Ogunremi

Experience

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  First Data Nigeria Limited

  Jan 2013 - Apr 2024

  Office Administrator

   Managed document processes to ensure compliance with company policies and procedures  Reviewed files and records systematically Scheduled appointments, conferences, and meetings Handled confidential files, memos, and emails securely Prepared accurate monthly reports, minutes, and client data Maintained up-to-date and secure records and databases Proficiently used Microsoft Office to streamline operations Prioritized tasks to meet deadlines and enhance productivity Applied analytical thinking to improve processes Updated employee information, such as employee attendance, leave and overtime to calculate pay and benefit entitlements Compiled, reviewed, and monitored statistical reports, statements, and summaries related to pay and benefits accounts Prepared and balanced period-end reports and reconcile issued payrolls to bank statements Identified and resolved payroll discrepancies promptly  Demonstrated exceptional emotional intelligence and interpersonal skills with both customers and colleagues  Achieved a 90% customer satisfaction rating by resolving complaints effectively, fostering strong client relations  Demonstrated strong problem-solving skills to address client needs Provided support through phone, email, and in-person channels Collaborated across departments to achieve organizational goals Show less

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  Royal Life Organization

  Jan 2016 - Jun 2020

  Volunteer Youth Counsellor

   Facilitated structured training programs aimed at helping individuals address emotional and personality issues Effectively conducted one-on-one counselling sessions both in-person and through telephone or online platforms Developed personalized strategies and techniques to help clients manage their challenges effectively Utilized different therapeutic approaches to encourage and empower clients to foster personal growth and emotional well-being Worked closely with families, individuals, and groups to create a supportive network for clients Ensured a safe and confidential environment where clients felt comfortable sharing their concerns Show less