Simon Abhishek

Experience

• 

  HSBC

  May 2005 - Dec 2011

  Customer Service Executive

  • Served as the Process SME within 6 months of joining the team, developing, and implementing training materials for new associates, resulting in a 90% pass rate on the training exam.• Efficiently grasped all team processes within a year, evolved into the team's go-to expert, and offered insightful guidance and support to fellow team members.• Successfully migrated 2 correlated tasks from Sri Lanka to the US, on time and within budget, working closely with the team in Sri Lanka to ensure a smooth transition.• Conducted 100% audit of team tasks to ensure accuracy and quality of work by tracking individual errors.• Deputized team manager and managed admin and task allocation to ensure tasks were completed on time and to the highest standards.• Identified and analyzed process issues to collaborate with GCO in developing and implementing solutions.• Efficiently grasped and implemented Ariba's BuySmart network application, surpassing expectations by completing back-end data setup for five regions ahead of schedule.• Championed a flawless initial deployment of the Ariba system across all regions, adhering to timelines, exceeding quality expectations, and receiving positive feedback from all business units.• Took the initiative to develop a standard template for tracking the team's processing volumes, improving efficiency and productivity. Show less

• 

  ADP

  Jan 2012 - Apr 2017

  • Utilized SQL and file exchange skills to process, monitor, and resolve errors in SQL-based file exchanges between clients, ADP, and third-party vendors.• Administered 100% internal quality audits and assessed results to inform corrective action measures.• Enhanced productivity through meticulous quality validation and constructive feedback, showcasing a keen eye for detail and adherence to quality standards.• Contributed to continuous learning and improvement by facilitating refresher training as needed to increase quality scores.• Demonstrated proactivity and ownership by providing regular updates to team leadership on quality metrics, and communicating consistency problems or production deficiencies. Show less • Defined project objectives and scope, managed detailed project schedules, and collaborated with clients and team members to deliver projects on time and on budget.• Planned and facilitated project review meetings, expedited requirements and resolutions of project issues, and executed projects smoothly and efficiently.• Comprehensively assessed client's infrastructure, executed targeted modifications to fulfill requirements and seamlessly launched projects.• Guided the configuration team, made changes requested by the client, resolved issues during the testing phase, and launched products with high quality.• Successfully delivered projects with two live payrolls, seamlessly transitioned them to the client support team and ensured their ongoing success. Show less

  • Analyst

    Jan 2014 - Apr 2017

  • Implementation Specialist

    Jan 2012 - Dec 2013
• 

  Fiserv

  May 2017 - now

  Project Manager

  • Managed 60+ implementation projects annually, meeting budget and schedule goals.• Led projects from requirements gathering to implementation, using project management concepts, practices, and methodologies.• Conducted project kick-off meetings, and defined project objectives, scope, and schedules.• Maintained strong relationships with clients and project team members.• Facilitated project review meetings to expedite requirements gathering and issue resolution.• Identified and implemented changes to client infrastructure to meet security compliance.• Provided detailed project status updates to stakeholders and executive management. Show less