Stephanie Stodola

Experience

• 

  National Electrostatics Corp.

  Jul 2014 - May 2023

  • Prioritized projects within portfolio, improving departmental alignment and providing accurate timelines to stakeholders. Resulted in significantly increasing efficiency of resource allocation and demonstrated continuous process improvement.• Increased customer communication frequency on project statuses by at least double, enhancing understanding and satisfaction during delays. Displayed strong time management and issue resolution skills.• Coordinated with marketing to optimize product descriptions for accuracy and user-friendliness, significantly boosting SEO quality. Led to increased traffic and approximately a fivefold sales rise of one product. Showcased creativity and attention to detail.• Facilitated weekly meetings with project managers and executives to review status, assess and mitigate risks, and adjust priorities. Demonstrated strong problem solving skills and fostering effective team communication. Enhanced cross-functional communication and minimized project delays through effective prioritization. Show less ● Triaged sales and support inquiries with a commitment to prompt responses, achieving faster-than-industry-standard resolution rates. Demonstrated highly self-motivated and independent work ethic in delivering exceptional customer focused service.● Coordinated medium-sized projects ($300k-$2M) from inception to closure, including project scope definition, proposal creation, negotiations, communication, and planning. Resulted in successful completions, showcasing project management abilities.● Updated all customer-facing product documentation for accuracy and improved user experience, reducing inquiries about basic product functions and enhancing customer product understanding. Introduced document control and made informed decisions to streamline processes. Showcased professionalism and creativity in improving documentation standards.● Actively engaged in industry conferences, promoting products and company vision to audiences from across the world. Demonstrated communication and leadership in presenting achievements and innovation.● Managed company-wide events, boosting morale and keeping employees informed. Demonstrated organizational skills and commitment to company initiatives.● Organized a technical conference with 20+ presenters and 3 sponsors, leveraging robust project management processes to ensure success through effective teamwork and interpersonal skills. Demonstrated keen attention to detail and proficiency in meeting deadlines. Show less

  • Customer Experience Manager

    Oct 2022 - May 2023

  • Customer Relations Manager

    Jul 2014 - Oct 2022