Olga Pogrebicka

Experience

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  Billy Elliot Victoria Palace Theatre

  Dec 2012 - Aug 2013

  Front of House Attendant

  Working as check taker, seller and door person staff. Work face to face with customers, dealing with all problems or inquiries. Take care of and look after them. Providing the highest level of customer service as possible.

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  SIA "Maija"

  Feb 2014 - Aug 2014

  Administrator/ Manager

  I was working as Administrator at Beauty Salon in Riga, Latvia. Job included greeting and meeting clients and provide exceptional customer service. Was responsible for appointment schedules - it included face-to-face, e-mails or service through the phone. I also was helping and consulting customers with choosing the right product or procedure for each individual and was organizing the appointments at most convenient time for clients. Additionally, was working with cash operations and was responsible for filling all necessary documents on the daily basis. Also, job included precise stock management, so all necessary equipment and materials would be available when needed. Moreover, was responsible for finding the professional development courses for the team members and was helping to organize it.Main responsibilities: • Meeting, greeting and dealing with customers. Answering the phones and face-to-face inquiries.• Maintaining stationery and equipment. • Stock control organizing and storing paperwork, documents and computer-based information. • Arranging training courses. • Maintaining budgets, processing invoices and cash register operation. Show less

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  Tim's Global Limited

  Oct 2014 - Sept 2017

  • Responsible for maintaining good relationships with brand’s clients and expand present client database• Assisting in wholesale department• Managing the order placement and it’s processing• Creating invoices for clients and follow up with payment• Ensuring that invoices accurately reflect the goods delivered (Proof of Delivery)• Responsible to maintain and provide support for all purchase order processing• Being first point of contact for sales order and invoicing enquiries• Communicating with the Sales and Logistics teams regarding new orders, order amendments and stock outflows and inflows• Working closely with the Credit Controller to respond to invoicing queries from customers• Assisting in additional tasks and projects to support the business as required• Provide training for staff members Show less • Providing exceptional customer service help and assistance to all customer’s enquiries within the company’s official website, Amazon and eBay platforms.• Making sure that all customer’s enquiries are met and issues are resolved promptly and the most efficient way• Ensuring customer’s satisfaction with received customer service• Handling returns and complaints from customers, trying to find customer’s satisfaction and best possible solution• Tracking parcels for customers with couriers, and resolving problems with delivery if any arise • Helping customers to create new orders• Training staff to deliver a high standard of customer service• Providing any other support as required Show less

  • Wholesale Administrator

    Jul 2015 - Sept 2017

  • Customer Service Assistant

    Oct 2014 - Jul 2015
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  Corten Logistics | International Freight Solutions

  Sept 2017 - Oct 2018

  Sales Executive

  • Offering transportation service by air, sea and road freight, ensuring that it is a fast, cost-effective and secure solution for the client• Investigate and plan the most appropriate route for a shipment, considering the nature of goods, cost, transit time and security. • Arranging secure and appropriate packing for the goods, based on cargo details and its specifications (temperature control, weight, etc). • Negotiating contracts, transportation and handling costs • Responsible for securing new customers and maintaining and developing existing relationships • Responsible to check and prepare documentation to meet customs, packing and insurance requirements• Promoting services and look for new business opportunities• Work closely with the Operations department to ensure a high level of service provided Show less

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  Sofidel S.p.A.

  Nov 2018 - Aug 2020

  • Managing a team of shipping assistants at 2 different locations and allocating resources in an efficient manner, operationally covering absence• Ensuring the correct management of the relevant processes in compliance with the Group’s policies and procedures • Ensure that the appropriate transport documents are issued for all outgoing goods for the respective plants and the correcting filing procedure is adhered to• Checking and maintaining KPI’s to achieve the highest levels possible• The production of daily/weekly/monthly reports for both sites, as required• Cataloguing and control of stock levels within all warehouses and maintaining the required levels for distribution• Guarantee the organisation of the loading list, when possible• Ensuring compliance between the weight of the shipped product and the value recorded on the system • Coordinate with the Transport Department to manage any issues • Ensure company shipping policy and procedures are maintained – also supporting internal/external audit compliance• Responsible for the integration, professional growth, development and motivation of the collaborators• Maintaining a high standard of Health and Safety within the workplace Show less • Responsible for handling shipping documentation that deals with imports and exports, including bill of lading, packing slips and shipping manifests. • Creating packing lists and shipping orders, depending on the good type (finished goods, raw materials, waste, etc) and organise relevant shipment type. • Verify the accuracy of sending or received items. Compare picking lists with invoices and bill of lading. Enter delivery specifications into the system and prepare final paperwork. • Work closely with warehouse and customer service departments to make sure all orders are correct and meet schedule and quality requirements. • Ensuring shipments are booked on time. Track of the hauliers and their collection time. Contact the transportation department if any changes are required. • General administrative tasks, including answering the telephone and emails, maintain and organize all paperwork in the office. Show less

  • Supervisor

    Aug 2019 - Aug 2020

  • Shipping Officer

    Nov 2018 - Aug 2019
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  UK Customs Solutions Limited

  Sept 2020 - now

  Compliance Coordinator