Amy Dobson

Experience

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  S&A Homes

  Nov 2006 - May 2007

  Human Resources Intern

  Updated the staff wellness programPrepared rejection letters and employee morale cards, filed employee documentsCompiled exit interview data into a Microsoft Powerpoint presentationAttended Penn State Career Fair for recruitment

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  Pappa's Restaurant's Corporate Office

  May 2007 - Aug 2007

  Human Resources Intern

  Processed I-9 forms in Pilot ProgramCompleted various research projects assigned by generalists i.e. competitive wage reportAssisted with Pappa's company activities: GM Friends/Family Day, Intramural Softball

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  Penn State Career Services

  Aug 2007 - Dec 2007

  Mock Interview Intern

  Conduct and record mock interviews for Penn State students

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  Hyatt Regency Coconut Point Resort & Spa

  Jun 2008 - Jan 2009

  Human Resources

  I completed a rotational Corporate HR training program with the Hyatt. I rotated through all hotel departments for two months and then concentrated in Human Resources for the remainder of my training. I was able to learn all the various areas of Human Resources including recruiting, training, benefits, associate relations, health and safety, payroll, and labor unions. Upon completion of my program, I was transferred to Moore, Oklahoma to join the new time and attendance project team for all of North American Hyatt Hotels. Show less

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  Hyatt Shared Services Financial Center

  Jan 2009 - Jan 2010

  Parallel Testing Coordinator/Support Desk

  Parallel Testing Coordinator/Tier 2 Support (Time & Attendance Help Desk Support)Plan and prepare hotels to parallel test their security/hierarchy and work rules in parallel testing instanceEnsure the testing instance is ready i.e. work rules and security are configured according to hotel's specificationsAnswer, evaluate, and prioritize associate inquiries received via telephone, email and ticket system in support of WMS end users in Hyatt Hotels (Human Resources Directors, Controllers, etc.)Achieve and maintain an expert knowledge in WMS functionality and end user requirementsMaintain case logs for all inquiries and follow-up on unresolved items with established guidelinesAnalyze and troubleshoot problems and liaison with external support personnel on the WMS systemIdentify possible user and/or system issues and ensure issues are documented and escalated in the appropriate manner Show less

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  Hyatt

  Aug 2010 - Jul 2013

  Human Resources Information System Specialist

  Time and Attendance SystemMonitor daily HR Refresh import files from Enterprise to WMS and correct all errorsReview, troubleshoot and research solutions for WMS trouble ticketsAssist payroll and support team with system and timesheet issuesMaintain, program and troubleshoot time clocksCreate and import daily files to update terminations and employee data history changesConduct monthly audits to ensure employees are assigned to their specific classification(s)Manage and execute the holiday calendar for all United States, Canada, and Caribbean Hyatt Hotels. Train co-workers on the functionality of the HR Refresh interface and daily responsibilities Show less

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  The University of Texas Health Science Center at Houston (UTHealth Houston)

  Jul 2013 - Jan 2018

  Sr Human Resources Business Systems Analyst

  Administer and provide support for the SAP SuccessFactors online performance management system for 4000 employeesDesign test scripts and execute integrated and user acceptance testing for Oracle Fusion Compensation System implementationCollaborate with Information Technology team to ensure their technical configurations meet our specifications for Oracle FusionConduct interface testing from Oracle PeopleSoft to Oracle FusionDevelop test cases and coordinate/execute testing for PeopleSoft HCM 9.2 upgrade Analyze and troubleshoot HR system issues to resolutionConfigure HR Systems to meet business requirements and participate in design of new systemsDocument new and existing business processesImplemented online solution for pre-employment paperwork to create a more efficient and convenient process for new hiresCreate PeopleSoft queries Show less

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  NexTier Completion Solutions

  Jan 2018 - Jul 2021

  Sr HRIS Analyst
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  SAP

  Jul 2021 - now

  Customer Success Manager