Yosafat Jefry Nainggolan

Experience

• 

  JW Marriott Medan

  Sept 2008 - Jul 2009

  Bell Man
• 

  Hotel Soechi Medan

  Aug 2009 - Jan 2011

  Front Office Cashier
• 

  Grand Swiss-Belhotel Medan

  Feb 2011 - Mar 2017

  - Controlling and maintain room inventory on all online channels according to hotel room availability.- To set up online rate based on online rate strategy to maximize revenue.- Prepare weekly and monthly analytical report.- Present the weekly revenue meeting. - Handling incoming reservation through telephone, email and online channels.- Prepare all vouchers and GL's and hand over to front desk Agent.- Handling guest check in and check out from individual guest and groups.- Handling guest complain.- Handling cashiering. - Handling Incoming and outgoing calls.- Set up wake up call request.- Controlling PABX system.- Monitoring in-house music and all TV channels are working properly.- Monitoring the hotel alarm system.- Record and set up wake up call request.- Handle in-house guest queries by phone.

  • E-commerce Manager

    Nov 2016 - Mar 2017

  • E-commerce Executive

    Jan 2015 - Nov 2016

  • Front Desk Agent & Reservation Agent

    Aug 2011 - Jan 2015

  • Telephone Operator

    Feb 2011 - Aug 2011
• 

  Tiket.com (PT. Global Tiket Network)

  Apr 2017 - now

  Collaborate with hotel partner to increase and maximize their revenue and brand exposure through online channel especially at tiket.com.Manage account arround Sumatera and Java area.

  • Senior Market Manager

    Jan 2023 - now

  • Market Manager

    Nov 2018 - Dec 2022

  • Associate Market Manager - Sumatera Area

    Apr 2017 - Oct 2018