
Chris Bailey
Quality Control Analyst

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About me
Scrum Master at Aetna, a CVS Health Company
Education

University of North Texas
1999 - 2003Bachelor of Science (B.S.) HistoryActivities and Societies: none
Experience

Wingspan Portfolio Advisors
Sept 2012 - Feb 2015Quality Control AnalystLearned to read original housing loan documentation for understanding and building of subordinate loan documents.Compared subordinate loan documents to original loan documents side by side to determine what if any mistakes were made.Edited and proofread all analyst generated documents for spelling, punctuation, grammar and monetary errors to make necessary corrections to subordinate loan documents.Examined executed documents for notary errors, notary seal errors, signature errors and prepped documents for recording based on county specific guidelines for all 50 states.Scanned and filed all recorded documents received back from the counties before sending documents to title companies and HUD.Gained necessary understanding to determine what if any guidelines were not followed by law firms and give best course of action to resolve the issues.Advised auditors on how to correct mistakes and learn from them going forward.Trained new employees on correct procedures for answering audit questions correctly including grammar, spelling and punctuation.Created a parent/child configuration to better streamline the audit process. Show less

Dealertrack
Mar 2015 - Apr 2017QA EngineerDeveloped reasonable test estimates as part of Sprint Planning, based on User Stories to effectively and efficiently test user stories.Made recommendations to my scrum team in terms of appropriate testing techniques and shared testing tasks continuously to aide in the understanding of what was needed to complete user stories.Independently identified and developed required Sprint test cases, including tests targeted for automation, working with other members of the scrum team as necessary.Used different methods of testing such as exploratory, functional test cases, and regression testing to help my scrum team complete User Stories each Sprint.Gained basic knowledge of automated testing scenarios to support my team’s product release process.Supported the scrum team in identifying what User Stories would require manual or automated testing during Planning and Refinement stages.Aided developers with product releases by manually testing in different environments as well as running automated tests for verification.Developed a working knowledge of the company products from a QA perspective.Created demo test sites from scratch to allow my team to develop better products before releasing to customers.Shadowed several Scrum Masters to learn the abilities needed to take over Scrum activities in the event of their absence.Helped my scrum team set up demo slides for Sprint Review Presentations every 2 weeks. Show less

Cox Automotive
Jan 2017 - Sept 2017Scrum MasterUsed Agile Principles and Scrum methodologies to coach a development team of two back-end, two front-end, two QA developers and a Product Owner daily to aide in the overall success of their sprint progress. Increased DevOps team work flow velocity by three to five points over consecutive quarters by continually inquiring if the team were challenging themselves in Daily Scrums and Sprint Planning’s. Established and oversaw all Scrum activities (Daily Scrum, Backlog Refinement, Planning Reviews) for a DevOps team to guide them through using Agile to complete their sprint goals. Collaborated with other Scrum Masters on video conferences or on a one-on-one basis on team building projects such as roles and responsibilities of team members as well as individual and team problem solving. Created quickly accessed executive level sprint and quarterly reporting for managers and directors to easily track my teams progress by taking a physical velocity board and turning it into a Google document complete with burn down and burn up screenshots, velocity points, percentages, attempted and completed story points.Removed user story impediments by contacting subject matter experts and project managers to coordinate collaborative efforts to allow the team to complete sprint goals and deliverable's. Cultivated and maintained working relationships daily with other scrum teams through emails, online chats and meetings to leverage their product knowledge when my team would need support with any impediments. Worked closely with Product Owner daily on breaking down feature projects and estimating story points to assist the team in preparing for Quarterly Planning including User Stories and allocation of resources. Continuously organized User Stories in Rally Backlog for Product Owner in response to ever changing business priorities to aid the team in moving forward from sprint to sprint. Show less

Solera | DealerSocket
Feb 2018 - Jan 2019Product Owner/Scrum MasterUsed VersionOne to create, track and assign User Stories and Defects for multiple development teams. Taught management and developers proper Scrum techniques to further their Scrum knowledge.Used an internal DMS and Salesforce to locate, monitor and track customer support issues.Communicated regularly with clients via email and phone to inform them of progress on their issues.Created and ran Backlog Grooming sessions for multiple teams every week.Helped organize and run Quarterly Planning sessions with multiple Scrum teams with Product Management.Worked closely with Engineering management to coordinate Scrum ceremonies for multiple developer teams.Observed Scrum practices of developer teams and advised management on inconsistencies with Scrum guidelines.Created User Stories for Quarterly Epics to better inform the Scrum Teams of their upcoming Quarterly plans.Created Epics for future quarters as well as User Stories within those Epics. Show less

Hilton
Feb 2019 - Sept 2019Project Manager Scrum Master• • Used JIRA to create, track and assign User Stories and Defects for multiple development teams. • Created and ran Backlog Grooming sessions each week.• Helped organize and run Sprint Planning sessions with Product Management.• Worked closely with Engineering management to keep track of and report on metrics for Scrum teams.• Used JIRA and Confluence to track Scrum Team Velocity and Sprint by Sprint metrics so that Managers and Directors could more accurately plan for each team’s workload.• Facilitated Scrum Retrospectives after each Sprint to further the health and accomplishments of Scrum teams.• Met with members of Product Management weekly on the health of the Sprints and reported results to Director level on week by week basis.• Managed a Kanban board and backlog of combined front-end and back-end work across four Scrum Teams.• Used JIRA to open and close Sprints after every 2-week cadence.• Worked closely with Product and Engineering to coordinate and execute quarterly colocation meetings where all Scrum Team members remote and local converge for a week a quarterly planning and hackathons.• Worked with Agile Training resources to increase the Agile and Scrum knowledge of a Scrum Team to help improve their metrics going forward. Show less

Aetna, a CVS Health Company
Oct 2019 - nowScrum Master
Oct 2019 - nowScrum Master
Oct 2019 - now
Licenses & Certifications

Certified Scrum Master
Scrum AllianceDec 2017- View certificate

Certified SAFe 5 Agilist
Scaled Agile, Inc.Aug 2018
Volunteer Experience
volunteer
Issued by The Salvation Army on Mar 2008
Associated with Chris Bailey
Languages
- spSpanish
- itItalian
- frFrench
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