Donald Mitchell

Donald Mitchell

Grocery Cashier / Clerk

Followers of Donald Mitchell415 followers
location of Donald MitchellLos Angeles Metropolitan Area

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  • Timeline

  • About me

    Computer and Technical Support Professional | No-code / low-code and Automation Nerd | Certified SmartSuite Consultant

  • Education

    • California State Polytechnic University-Pomona

      2002 - 2003
      N/A Electronic and Computer Engineering Technology
    • Colorado State University Global

      2018 - 2019
      N/A Information Technology
    • Riverside City College

      2003 - 2007
      Associate in Science Computer Information Systems
  • Experience

    • Stater Bros. Markets

      Aug 2002 - Aug 2006
      Grocery Cashier / Clerk

      Overnight stock crew and daytime cashier

    • CKE Restaurants, Inc.

      Aug 2006 - Oct 2021

      * Oversaw the deployment of new software and updates for clients through the change control process, ensuring successful implementation and minimal disruption* Implemented staging scripts that increased efficiency and accuracy of software installations on multiple system types, resulting in up to 2 hours savings per deployment and overall improved system functionality* Successfully identified and resolved code issues through effective validation and debugging procedures, resulting in improved system stability and performance Show less

      • Deployment Analyst

        Oct 2016 - Oct 2021
      • Technical Support Analyst

        Aug 2006 - Oct 2016
    • YouVersion

      Apr 2018 - Jul 2022
      Technical Support Volunteer

      Assist users via email with YouVersion Bible App on iOS/iPadOS

    • Akash Management

      Oct 2021 - now
      Field IT Manager

      * Manage team of field technicians to provide timely, effective on-site support for quick service restaurants, improving customer satisfaction and reducing downtime* Implemented Jira Service Management, saving management several hours per week on manual triaging and issue assignment* Developed location directory app using no-code and low-code tools, improving efficiency and saving time for technicians and management

  • Licenses & Certifications