Donald Mitchell

Experience

• 

  Stater Bros. Markets

  Aug 2002 - Aug 2006

  Grocery Cashier / Clerk

  Overnight stock crew and daytime cashier

• 

  CKE Restaurants, Inc.

  Aug 2006 - Oct 2021

  * Oversaw the deployment of new software and updates for clients through the change control process, ensuring successful implementation and minimal disruption* Implemented staging scripts that increased efficiency and accuracy of software installations on multiple system types, resulting in up to 2 hours savings per deployment and overall improved system functionality* Successfully identified and resolved code issues through effective validation and debugging procedures, resulting in improved system stability and performance Show less

  • Deployment Analyst

    Oct 2016 - Oct 2021

  • Technical Support Analyst

    Aug 2006 - Oct 2016
• 

  YouVersion

  Apr 2018 - Jul 2022

  Technical Support Volunteer

  Assist users via email with YouVersion Bible App on iOS/iPadOS

• 

  Akash Management

  Oct 2021 - now

  Field IT Manager

  * Manage team of field technicians to provide timely, effective on-site support for quick service restaurants, improving customer satisfaction and reducing downtime* Implemented Jira Service Management, saving management several hours per week on manual triaging and issue assignment* Developed location directory app using no-code and low-code tools, improving efficiency and saving time for technicians and management