Robyn Kelly, M.A.

Experience

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  Editorial Freelancers Association and American Copy Editors Association

  May 2015 - Aug 2017

  Freelance Editor

  - Assessed client writing for type of editing needed (proofreading; light, medium, or heavy copy editing; structural editing)- Negotiated deadlines- Edited with speed and accuracy according to client's or publisher's desired citation system and style guide

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  University of Colorado Denver

  Jun 2015 - Dec 2017

  - Mentored and managed 5-6 writing consultants per semester- Co-designed a holistic rubric to assess consultants during formal observations- Utilized rubric to help consultants determine strengths/growth areas and set achievable goals- Provided direct instruction, examples, and resources to help consultants achieve their goals- Collaborated with Subject Matter Experts and utilized learning theories to design self-paced eLearning curricula for Doctor of Physical Therapy and Nursing programs at CU Anschutz Medical School- Created dozens of innovative learning experiences for college classes in various disciplines (including Public Health, Nursing, Education, Sociology, Art, Anthropology, Business, and Writing) Show less - Tutored undergraduate and graduate students in one-on-one sessions in order to improve their writing within various genres and disciplines- Analyzed stakeholder goals to inform targeted feedback- Conducted Needs Analyses to gain buy-in on the right solutions ​for clients’ highest-leverage areas of improvement- Revised existing workshops by gathering information from the original learning designer(s), relevant Subject Matter Expert(s), and feedback forms completed by former learners- Presented at various conferences on the teaching of writing (Rocky Mountain Writing Center Association; International Writing Centers Association; Colorado and Wyoming Writing Tutors Conference) Show less

  • Lead Writing Consultant

    Jan 2017 - Dec 2017

  • Professional Writing Consultant

    Aug 2014 - Dec 2017

  • Web Content Producer

    Jun 2015 - Sept 2015
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  Community College of Denver

  Aug 2016 - May 2017

  Writing Tutor

  - Tutored community college students—traditional freshmen and sophomores, non-traditional students, and bilingual learners—in writing essays, research papers, business communications, scientific lab reports, and speeches in 25-minute one-on-one sessions- Read and analyzed assignment prompts and students' writing to teach and scaffold lessons on audience, purpose, and both higher- and lower-order concerns- Revised existing in-house deliverable to reflect new citation standards and to model effective writing strategies Show less

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  University of Colorado Denver

  Jun 2018 - Jul 2018

  Instructor
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  Aurora Public Schools

  Jul 2018 - Jan 2022

  English Language Arts Teacher

  - Earned a "Mastery" score each year (the highest performance ranking)- Facilitated weekly team meetings and bi-weekly cross-functional meetings by establishing goals, setting agendas, managing group culture, and driving collaboration and consensus- Mentored 3 new hires and 2 college interns (the school recruited one intern after program completion)- Developed teachers and leaders from across the U.S. as a Public Education Business Coalition (PEBC) lab teacher (facilitated an introduction meeting; was the subject of observation; facilitated the debrief meeting)- Monitored students’ strengths and opportunities for improvement by measuring progress against multiple goals- Developed students’ knowledge and skills through strategic grouping as well as small group and one-on-one instruction- Increased students’ and mentees’ skills with examples and demonstrations, strategic peer support, guided practice, independent application, consistent feedback, and opportunities for reflection and self-evaluation- Adapted instructional strategies to meet changing student and district needs- Managed multiple projects and deadlines by setting goals, planning backwards, and considering strengths to delegate tasks among the team- Leveraged relationships to manage student/mentee skills and behaviors: getting to know them and their goals, motivations, strengths, and areas of opportunity- Recognized positive behaviors verbally and in writing to encourage students and mentees to continue them- Led difficult conversations with principles of restorative justice (empathy, questioning tactics, sometimes a mediator)- Utilized pre-established goals to design interview questions, scenarios, and mock assignments within a hiring committee of 10 leaders and individual contributors- Created innovative learning solutions that contributed to a history of success and drove measurable results: Each school year, at least 75% of students grew at least one proficiency level from where they began Show less

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  DISH Network

  Feb 2022 - now

  - Develop and implement internal communications and training strategies to ensure alignment with company goals, identifying opportunities and making adjustments as needed- Developed summative assessment e-learning reporting to measure front-line employee comprehension- Established a data cycle process to identify and address instructional gaps, ensuring continual enhancement of training programs based on participant feedback and performance metrics- Designed a comprehensive instructional design rubric that standardizes and elevates the quality of training materials, contributing to more engaging and effective learning experiences- Created a Coach-Led Activities strategy, which leverages principles of adult learning theory to target gaps, improve performance, and reduce training costs by thousands of dollars per launch- Create, edit, and distribute a variety of deliverables, including computer-based trainings, instructor-led trainings, Knowledge base updates, executive newsletters, leadership emails, video scripts, and digital signage- Manage internal communication and training channels and tools, including Success Factors and Oracle LMS- Pilot generative AI to test efficiency, productivity, and effectiveness - Support emergencies and crises with internal communications; reduced publication time by creating a Crisis Communications SOP and various templates, collaborating with Legal and Public Relations teams to craft talking points for voice, chat, and social media channels- Collaborate with executive and senior leadership to craft key messages and facilitate transparent and consistent communication across all levels of the Customer Experience Operations (CXO) organization- Conduct regular assessments of communication and training initiatives, using feedback and metrics to refine and improve strategies Show less - Received the Director's Award for being a top performer in the Training & Quality Organization in 2022- Used principles of Adult Learning Theory and gamification to design learning experiences for customer service agents in multiple lines of business- Created asynchronous, interactive e-learning experiences and Instructor-Led Training materials with Articulate Rise and Storyline- Aligned business communications with organizational objectives and key results- Connected with partners and established trust by maintaining open lines of communication; sharing knowledge; and producing consistent, high-quality deliverables- Supported peers’ writing and instructional design skills by providing structured feedback, meeting one-on-one, and creating/locating resources tailored to their needs- Anticipated obstacles within the Employee and Work Life Cycles; thought critically to propose solutions; sought resources and utilized connections to evaluate proposed solutions and determine next steps- Created and maintained working relationships with leadership across the organization by collaborating on highly visible, initiative-driven projects- Managed projects by establishing goals, determining deadlines, and determining the most effective route to success Show less

  • CXO Communications Manager

    Apr 2023 - now

  • Instructional Designer II

    Feb 2022 - Apr 2023