Michelle Abraham

Experience

• 

  HSBC

  Aug 2006 - Dec 2017

  I worked within our Customer Care Team dealing with mortgage complaints. This was a role that allowed me to build my customer service skills whilst building a vast knowledge of the mortgage process, both behind the scenes and the sales process. I worked closely with our customer facing and back office teams to ensure that all complaints were dealt with and resolved in a timely manner. This job is what made me strive to become a Mortgage Manager and help customers achieve the most important financial decision they are likely to ever make and achieve the ultimate goal of owning your own property. Show less

  • Anti Money Laundering Investigations Manager

    Jan 2017 - Dec 2017

  • Mortgage Manager

    May 2014 - Jan 2017

  • Mortgage Customer Support

    May 2007 - May 2014

  • Premier Banker

    Aug 2006 - May 2007
• 

  JPMorgan Chase & Co.

  Jan 2018 - Jul 2018

  Mortgage Support Analyst

  · Supporting Mortgage Specialists by completing all relevant documents, to allow mortgage transactions to complete in a compliant and timely manner.· Liaise with internal and external stakeholders throughout the application process.· Liaise with 3rd party suppliers to negotiate contract fees to complete necessary legal requirements.· Prepare administrative documents for clients such as annual mortgage statements, insurance renewal reminders and maturity notifications.· Provide reporting data and MI to reflect business progression. Show less

• 

  Tesco Bank

  Jul 2018 - now

  • Responsible for oversight control checks of 3rd party mortgage supplier.• Supply Commercial Risk function with accurate and timely risk reporting, analysis and insight into 3rd party oversight.• To support the wider team in developing, implanting and embedding a robust risk management framework to ensure the business meets its risk management and internal control requirements, whilst evidencing how they do so.• To maintain good relationships with key stakeholders within Tesco group and 3rd party suppliers.• Take ownership for ensuring that stakeholders/suppliers understand the processes they have accountability for and understand what good controls look like.• Ensure I remain up to date with the latest regulatory and legislative developments in order to ensure we act within the necessary requirements for managing risk.• To accurately produce a wide range of MI, adhoc reports and detailing progress against plans, potential issues and recovery plans.• To support the Risk Manager by attending regular committee and risk review meetings.• To provide insight and solutions on how operational processes and customer journeys can be improved. Show less

  • Financial Control - Control Assurance Manager

    Aug 2024 - now

  • Colleague Experience Senior People Control Manager

    Dec 2022 - Aug 2024

  • Colleague Experience Risk and Control Manager

    Dec 2021 - Dec 2022

  • Procurement & Supplier Management Compliance Analyst

    Jul 2019 - Dec 2021

  • Mortgage Risk Analyst

    Jul 2018 - Jul 2019
• 

  Barclays

  Nov 2024 - now

  Financial Control - Control Assurance Manager (Tesco Bank)