Barbara Lefebvre Donadello

Experience

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  International SOS

  Oct 2018 - Oct 2019

  International Operations Coordinator at International SOS

  Act as the first point of contact for new and existing cases and serves as the voice of International SOS for our clients.Maintain all cases in accordance with company policies and procedures.Assist callers with their healthcare enquiries and confirm medical procedures eligibility in line with their policy.Booking and amending appointments and assisting with enrolment and claims.Organisation of Air Ambulance, repatriation and return of mortal remains. Maintain confidentiality of all patients and clients information. Show less

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  Medical Administrators International

  Nov 2019 - Sept 2021

  Acted as technical reference to teams, ensuring their support with complex clients’ files.Reviewed clients’ cases and documents from around the world and treat reimbursement requests according to individual contracts.Confirmed insurance coverage to customers and medical facilities for reimbursements and hospitalization requests. Liaised with medical advisors to send guarantee of payments to hospitals for urgent and scheduled hospitalizations.Ensured that database is updated with new members and contracts.Trained all employees on new contracts, added new members and contracts to MAI software. Show less

  • Account Coordinator

    Sept 2020 - Sept 2021

  • Insurance Customer Service

    Nov 2019 - Sept 2020
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  L&C VINS

  May 2022 - Aug 2022

  Administration and Logistics Manager

  Receipt and invoicing of orders, follow-up of payments and reminders with clientsFrance and export shipments (customs documents)Relationship with chateaux and other suppliersControl of supplier invoicesBank reconciliationPreparation of documents for accounting follow-up HR management of trainees and/or work-study trainees

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  Redmile Group

  Nov 2022 - now

  Personal & Executive Assistant