Muath Alfahmi

Muath Alfahmi

Customer Service Supervisor

Followers of Muath Alfahmi2000 followers
location of Muath AlfahmiRiyadh, Saudi Arabia

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  • Timeline

  • About me

    Marketing | Social Media | Project Management

  • Education

    • King Saud University

      2014 - 2019
      Bachelor of Business Administration - BBA Applied Marketing

      Senior project:- Participate in making a marketing plan for Food and Entertainment Co.- Marketing Research.- Marketing campaigns.

  • Experience

    • Seattle's Best Coffee

      Mar 2017 - Aug 2019
      Customer Service Supervisor

      Cinnabon & Seattle Best Coffee.- Managing the stores from all aspects. Maintenance, logistics, and cooperation with the warehouse.- Improve sales by %35.- Applying Cross-selling and up-selling.- Managing POS marketing materials.

    • Food & Entertainment Co.

      Dec 2018 - Apr 2019
      Marketing Intern

      - Create a marketing plan and budget with the marketing manager.- Working on visual strategies in stores with the production officer.- Working closely with the studio manager and the visual designer to create marketing materials.- Acquiring Marketing research, and merchandising techniques skills.- Participate in launching an experimental project, marketing survey, and case study.

    • MUVI CINEMAS

      Aug 2019 - Aug 2021

      - Professional trainer for the staff in the VIP section. - Improve the quality of the work and services.- Create a long-term relationship with customers.- Improve sales and the overall profits. The company was established in 2019.- Train the new staff.- Building the brand image to attract more customers.- Finding solutions, and working on new plans and strategies to increase the production of the work environment.

      • Digital Marketing Officer

        Mar 2021 - Aug 2021
      • VIP CS Team leader

        Jul 2020 - Mar 2021
      • CS Multi-skills

        Aug 2019 - Jul 2020
    • Extend | The Ad Network

      Aug 2021 - now
      • Head of Community Management

        Nov 2023 - now
      • Community Manager

        Apr 2022 - Nov 2023
      • Senior Community Executive

        Aug 2021 - Apr 2022
  • Licenses & Certifications

    • Marketing through Social Media channels

      Doroob دروب
      Jun 2018
    • Marketing on Twitter

      LinkedIn
      Jul 2023
      View certificate certificate
    • Nano Tips for Optimizing Your Content for Social Media Algorithms with Sam Dey

      LinkedIn
      May 2023
      View certificate certificate
    • Social Media Marketing: Managing Online Communities

      LinkedIn
      Apr 2023
      View certificate certificate
    • Content Creation: Strategy and Tools

      LinkedIn
      Jun 2023
      View certificate certificate
    • Social Media Monitoring: Strategies and Skills

      LinkedIn
      Apr 2023
      View certificate certificate
    • Fundamentals of Digital Marketing

      Google Digital Garage
      Jun 2022
      View certificate certificate
    • Understanding Social Media Algorithms for Creators

      LinkedIn
      Jul 2023
      View certificate certificate