Dina Jubrak

Experience

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  Israel Defense Forces

  May 2008 - Nov 2012

  •Managed and mentored 10 soldiers, set shifts schedules and trained new support staff.•Performed Network configuration and troubleshooting on Cisco and Juniper routers and switches for small-medium networks.•Implemented new procedures and application upgrades.•Provided active IT support for a LAN network of 150 stations, 300+ users, managed by Active Directory and Microsoft Exchange domains, as well as for designated, classified military Monitoring & Control systems.•Provided on-site technical solution for a wide range of DELL and HP products, from computer accessories to servers and storage devices. Show less •Successfully handled two key positions in the unit, as a field technician and a shift leader at the command & control center.•Performed monitoring, operation of data networks, military encryption devices, SDH & WDM transmission and Military Uninterruptible Power Supply Systems.•Maintained technical documentation of processes and procedures used throughout operations.•Provided technical support via voice communications with end-users and other field technicians.•Managed interfaces with civil companies, security agencies and government offices.•Handled faults and controlled escalations on aforementioned systems. Show less

  • Internet Support team leader

    Nov 2011 - Nov 2012

  • Telecommunications Specialist

    May 2008 - Nov 2011
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  Flurries Sheepskin Inc.

  Jan 2013 - Feb 2014

  Assistant manager &Sales representative

  •Lead a team of 5 employees in everyday store function, set shifts schedule•Ordered stock and performed trainings for new employees. •Performed active costumer service, selling and up selling.

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  SANDEMANs NEW Europe Tours

  Mar 2014 - Dec 2014

  Meeting point manager

  •Acted as the direct interface between the company, partners & customers.•Performed active registration for multiple costumers, selling and up selling.•Updated company’s online database and managing the box office.

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  Community & Urban activism

  Jan 2015 - Aug 2016

  Volunteer

  Taking part in building a community with Pop up parks, coordinating volunteers for community projects;Actively serving in IDF reserves as a Telecommunications specialist.

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  Southern Alberta Pop Up Parks Association

  May 2016 - Jan 2024

  Director
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  Staples Canada

  Dec 2016 - May 2017

  Technology Associate

  Selling, upselling and ordering stock transfers from other locations. Maintaining the presentation, signage and stock levels of merchandise.Resolving issues, providing technical consulting, troubleshooting and solutions to PCs, MACs, tablets, computer accessories and network devices.

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  Calgary Catholic Immigration Society

  Feb 2021 - Apr 2024

  Area Coordinator

  Creating connection, assessing needs and linking individuals with relevant support services and resources.