Vipul Udayanga

Experience

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  Dave Tractors (PVT) Ltd

  Aug 2008 - Jan 2010

  IT Executive

  • Installed maintained & troubleshoot PCs, Servers, Printers and attending day-to-day user’s problem calls.• Performed hands-on implement, administration, monitoring, and troubleshooting of Local Area network (LAN) through observation of Network Monitoring and Diagnostic Tools for potential problems or outages.• Ensured to install and update an operating system, Antivirus & other software.• Configured, monitored & maintained company e-mail accounts.• Ensured communication Network & other IT resources (PABX System) are functioning to enable day to day operations of users in the company.• Administered Company ERP System (SAP B1), user trainings and coordinate with development team in India.• Trained staff in the use of MS Office & operating system such as Win XP, Win7. Show less

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  Etisalat

  Mar 2011 - Aug 2013

  Telecom Tecchnician

  • Installation, Maintenance & Troubleshooting activities GPON related to Data Communication Services, ADSL, Wi-Max Configuration, Broadband Internet, IPTV etc.• Making RJ-45, RJ-11 and Fiber connector.• Modem Install at Customer premises and configuration in PC i.e. IP, Proxy and DNS Settings in Customer PC.• Troubleshooting & Configuration of all DSL, WIFI and IPTV equipments.• Technical Support for IPTV, Internet and Network problems.• Dealing with Customers with Site Visit / Phone. Show less

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  State Pharmaceutical Corporation - Sri Lanka

  Oct 2014 - Nov 2016

  System Support

  • Maintained and administered computer networks and related computing environments, including hardware, systems software, applications software, and all configurations.• Provided support for POS and inventory management systems both remotely and onsite.• Performed maintenance of logs for all detected problems and system and database backups.• Collaborated closely with software suppliers and third-party vendors to resolve operational issues.• Designed and developed an issue handling system for outlets.• Participated as a key member of the ERP implementation team. Show less

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  SAKS

  Oct 2016 - Sept 2018

  System Administrator

  • Monitored IT service delivery tickets and followed up with assigned personnel to ensure timely resolution of issues.• Installed new software releases and system upgrades; evaluated and installed patches, and resolved software and OS-related problems. Maintained data files and monitored system configuration to ensure data integrity.• Administered infrastructure, including firewalls, databases, Active Directory, VMware, malware protection software, and other processes.• Handled documentation of policies, procedures, and associated training plans for system administration and appropriate use.• Coordinated with vendors and company personnel to facilitate purchases.• Designed, implemented, and maintained the IT security framework according to ISO 27001 standards. Show less

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  Amin Construction Pvt. Ltd.

  Oct 2018 - May 2021

  System Administrator / IT Officer

  • Conducting the installation, configuration, administration, and maintenance of firewalls, servers, workstations, computers, laptops, printers, routers, switches, CCTV systems, existing network applications, and access control systems.• Ensuring the protection, security, and integrity of the company’s networks; managing user accounts, file accessibility, and backup recovery.• Monitoring the performance of local and wide area networks, as well as VoIP systems.• Administering the company ERP system (SAGE 300), QuickBooks, Tally Prime ERP, and POS systems. Show less

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  Asters (pvt) Ltd

  Nov 2021 - now

  Information Technology Manager

  • Lead and manage a team of IT professionals, providing guidance and support for system support and network administration.• Oversee the installation, configuration, and maintenance of hardware, CCTV and software systems.• Develop and implement IT policies and procedures to ensure data security and compliance with industry standards.• Monitor system performance and troubleshoot issues to minimize downtime and ensure optimal functionality.• Collaborate with other departments to identify and address IT needs and provide technical support.• Core team member of ERP system implementation (Microsoft Dynamics 365 Business Central). Show less