Rajiv Saarsar

Techinal Support Exceutive

399 followers

Pune, Maharashtra, India

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Timeline
About me
Senior Manager at ST Telemedia Global Data Centres (India) specializing in Customer Relationship Management (Enterprise customers) and IT Service desk Operation.
Education
- Kendriya Vidyalaya
  -
  HSC in Arts form Kendriya Vidyalaya 2 Colaba Mumbai.
- Kendriya Vidyalaya
  -
- Sikkim Manipal University - Distance Education
  2011 - 2015
  Master in Business Administration MBA in Operations Management
  MBA in Operations Management
- University of Mumbai
  2003 - 2006
  Bachelor of Arts in Economic Major in Economics
Experience
- Flexiworks India Pvt Ltd
  Dec 2006 - Mar 2009
  Techinal Support Exceutive
  Techincal support executive on the project of Tata Communications Ltd.
- Ma Foi Management Consultants Ltd
  Apr 2009 - Oct 2009
  Technical Support Engineer
  Network Support Associate on project of Tata communications Ltd
- Tata Communications
  Oct 2009 - Dec 2015
  - Assistant Manager
    Feb 2015 - Dec 2015
  - Team Lead
    Jun 2012 - Feb 2015
  - Subject Matter Expert
    Jun 2010 - Jun 2012
  - Executive
    Oct 2009 - May 2010
- Wipro
  Jan 2016 - Jun 2017
  IT Operations Manager
- ST Telemedia Global Data Centres
  Sept 2017 - Mar 2021
  Manager
  Handling dual roles & responsibilities. I lead the PAN India Customer Service desk and Retention desk, Key responsibilities: Leadership and Team Management, Strategy Development, Customer Experience Enhancement, Process Improvement, Issue Resolution, Data Analysis and Reporting, Training and Development, Budget Management, Technology Implementation, Stakeholder Communication (internal & external), Quality Assurance.----------------------------------------------------------------------------------------------------------- Handling Enterprise accounts as a Service Manager. Key responsibilities: Relationship Management, Customer Engagement, Account Growth, Problem Resolution, Customer Advocacy, Contract Management, Retention Strategies, Data Analysis, Collaboration, Reporting, and Customer Training. Show less
- ST Telemedia Global Data Centres (India)
  Apr 2021 - now
  Senior Manager
Licenses & Certifications
- CCNA, CCNP Routing
- ITIL v3 Foundation