Yi Rong Tan

Experience

• 

  McDonald's

  Jan 2018 - Jan 2024

  - Shift planning alongside with shift managers to ensure proper and sufficient staffing - Inventory management, stock-taking, waste management - Ensure restaurant environment cleanliness - Engaging with employees on shift ensures high team morale and understanding about any underlying issues that could be solved (Happy employees = Happy customers) - Work together with the team to ensure provide both efficient and customer-centric experience - Handling of customer enquiries, complaints and suggestions- Facilitate employee training for upcoming promotion items - Cash handling, closing Exibir menos

  • Floor Manager

    Jan 2022 - Jan 2024

  • Crew Leader

    Jan 2021 - Jan 2022

  • Service Crew

    Jan 2018 - Jan 2021
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  Foodpanda

  Jan 2022 - Jan 2024

  Delivery Rider

  - Delivering of orders in an efficient manner - Ensuring orders are accurate and handled with care- Maintaining a professional and courteous demeanour with both restaurant staff and customers - Manage payments and provide customer service whenever necessary

• 

  Heraeus Asia Pacific Holding Pte Ltd

  Jan 2023 - Jan 2024

  Shared Services - Human Resources

  - Manage and organise employee p-files (new hires, interns)- Liaising with internal and external stakeholders (e.g. clinics, vendors, trainers) - Assist in the facilitation of both employee orientation and offboarding process- Organise and keep track of employee training and medical records- Generating various weekly and monthly reports for HR Reporting (e.g. Overtime reports, Manhour reports, HR Dashboard, etc) - Drafting and publishing articles on the company's employee portal for various company-wide events- Statutory obliged duties (e.g. OFWAS, MOM Occupational Employment Dataset (OED) Exibir menos