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Abdelfattah El-sisi

Abdelfattah El-sisi

Customer Service Representative

location of Abdelfattah El-sisiGiza, Al Jizah, Egypt

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  • Timeline

  • About me

    AML/CFT Senior Officer | Certified professional Banking Compliance Officer | KYC | CDD | EDD | SDD | Transaction Monitoring |

  • Education

    • Minufiya University

      2013 - 2017
      Bachelor's degree Business Administration and Management, General good

  • Experience

    • Etisalat Misr

      Sept 2017 - Dec 2017
      Customer Service Representative

    • Self-employed

      Jan 2018 - Dec 2019
      Freelance Translator

    • Centro Global Solutions

      Jan 2019 - May 2019
      Telemarketing advisor

    • Altice USA

      May 2019 - Nov 2019
      Customer care specialist and technical support

      Delivers an excellent customer experience, helping customers choose the right product and/or service for their requirements ● Conducts problem solving and troubleshooting ● Provides technical help to colleagues if required ● Maintained a friendly manner and calm, positive demeanour when handling complaints Took inbound calls, dealt with questions efficiently and properly.

    • Al Baraka Bank Egypt

      Dec 2019 - now

      ● Preparation and sending suspicious cases to CBE’s AML unit through GO AML app.● Preparation of annual report related to Compliance & AML sector activities.●Preparation of quarterly report related to Compliance & AML sector activities.●Tracking suspicious cases and operations with branches compliance officers.●Monitoring and inspect unusual operations and investigate in cases generated through Siron AML.●Report suspicious cases to CBE's AML Through uploading XML file to Siron GO AML.● Monitoring client’s data update and completeness on the system.● Monitoring responses on inquiries related to legal sector of the CBE regarding some clients incollaboration with bank’s legal sector.●Monitoring accounts belong to clients whom were classified as terrorist from CBE and the execution of allowed transactions. ● Notifying legal retention department by the incoming messages from CBE related to account suspensions and lawsuits orders.● Approvals for high-risk customers account opening &KYC updates inquiries sent from branches.● Identifying suspicious behavior patterns to recommend mitigation measures.●Responsible for performing KYC/CDD/EDD on new customers and during periodic account reviews on high risk customers alerts generated from Siron AML scenarios, follow up and track all documents required with branches to comply with EDD requirements. Show less

      • Anti-Money Laundering Senior Officer

        Jan 2022 - now

      • Personal Banker

        Dec 2019 - Jan 2022

  • Licenses & Certifications

    • Professional finincial accounting

      AMERICAN INSTITUTE OF PROFESSIONAL STUDIES - A.I.P.S.
      Aug 2015

    • Certified banking compliance officer

      Egyptian Banking Institute
      Sept 2024

  • Honors & Awards

    • Awarded to Abdelfattah El-sisi
      Recognized for outstanding commitment and dedication performance Chief compliance officer Nov 2024 I am honored to share this special moment of being recognized by my manager with a "Commitment" card as an appreciation for my dedication and achievements at work.This recognition means a lot to me as it reflects the value of perseverance and hard work in striving for excellence. It also motivates me to continue giving my best.A big thank you to my amazing team and management for this acknowledgment and support!