Shirley Chu

Experience

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  Citi

  Mar 2018 - Aug 2018

  Digital Acquisition Team

  • Worked on the implementation of API integration with the systems of our fintech partners• Performed user interface testing for the new features of the card application tool • Prepared the slides for the Net Promotor Score (NPS) for Citibank’s weekly newsletter and provided useful insights to the common problems faced by users and suggested ways to improve them

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  Temasek Polytechnic

  Apr 2019 - Jun 2019

  Compliance Officer

  • Analysed applicants’ data for bursary eligibility • Communicating effectively with students and their parents to resolve outstanding financial issues• Verified income documents to ensure validity • Guided parents on accessing various government platforms to retrieve income documents • Liaised with external communities to provide further financial aid for those that need it

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  Huawei

  Jun 2020 - Aug 2020

  Front Desk Receptionist

  • Successfully managed the logistics of company events for various festivals• Performed conflict resolution with sensitivity and neutrality• Liaised with external vendors for the supplies of employees’ name cards, office stationeries and pantry goods • Managed daily emails in written mandarin • Handled incoming and outgoing telephone calls with no complaints• Performed administrative and clerical tasks

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  Nanyang Technological University Singapore

  Apr 2022 - May 2023

  Research Assistant (Economics)

  Worked with Asst Prof Akshar Saxena on his research focused on India Education: To assess the impact of social policies on educational attainment and health (Do Female Administrators Improve Education for Females?)Responsible for country dataset cleaning and analysis using STATA Create visualizations of research resultsWriting introduction and literature reviews for academic publications

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  White Rook Advisory

  May 2022 - Aug 2022

  Intern

  Public Affairs · Regulatory Affairs · Strategic Communications · Crisis ManagementPublic AffairsSupported public affairs and government relations practice in Singapore by (i) monitoring policy and market development issues across a variety of assigned sectors (Involved projects: Gig economy, Timor-Leste developments), (ii) developing materials including data trends, analysis and media scans for stakeholder engagement and advocacy in the Asia Pacific, (iii) contributing to the development and execution of client deliverables - Presentation decks and weekly meeting minutesFinance/AdminTook over White Rook's finance and administrative duties concurrently - Assisted in Payroll, Invoicing and Finance - in conjunction with a local payroll vendor. Successfully formulated excel files for aggregating weekly and monthly timesheets. Prepared monthly timesheet report for Managing Director(s) Show less

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  CPF Board

  Jul 2023 - Jun 2024

  Manager (Healthcare planning)

  Drive cross-cutting policy reviews and actuarial studies for Medishield Life Collaborate with internal and external stakeholders to monitor risk indicators for MediShield Life and recommend interventions for improvementUtilize data analytics to analyze trends and derive insights to achieve desired outcomesSupport policy reviews and operational strategy formulation to align with business objectivesPlan and execute cross-functional projects impacting national healthcare financing schemes administered by CPFBProvide secretariat support for relevant committees Show less

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  Changi General Hospital

  Jun 2024 - now

  Analyst (Health Services Research)