Xay Inthathirath

Experience

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  AT&T

  Jan 2000 - Mar 2019

  Dynamic Operations Manager with a strong background in implementing IBM Tealeaf CX and overseeing complex system deployments across OPUS Retails, Call Center, and Test environments. Led the successful implementation of Tealeaf CX tool across 200+ Windows and 20 Linux servers, significantly enhancing troubleshooting capabilities for production, testing, and business user teams. Established Tealeaf Dashboard OPUS system error alerts and metrics reporting for senior management, ensuring proactive issue identification and resolution. Expertise in orchestrating OPUS production code deployments, functional testing, and system validation to ensure seamless operational readiness. Proven track record in deploying OPUS Mobile DirecTV, Uverse, and Unified Order flow enhancements via Aternity tool, improving transaction performance monitoring and reporting for leadership and business teams. Facilitated the launch of Apple and other iconic devices through OPUS COR and OPUS Local Dealer stores, contributing to operational success. Collaborative leader experienced in delivering OPUS RC1, Twilight BSales, FirstNet, and Internet of Things Connected Car functionalities to OPUS Call Centers and Production Validation Testing. Managed systems and user migrations to OPUS, ensuring smooth transitions and minimal disruption to operations. Skilled in overseeing POS.COM production code deployments and functional testing to optimize retail operations. Passionate about leveraging technology to drive operational efficiency and deliver exceptional results in dynamic environments. Show less Experienced Manager with a strong background in managing Amdocs Telegence Application MPS subsystem development and production support. Skilled in documenting system requirements, creating application designs, and validating high-level designs to ensure alignment with business objectives. Expertise in providing technical leadership to develop maintainable, high-quality solutions that enhance system flexibility and performance. Proven track record in devising strategies for continuous improvement and optimizing system operations. Experienced in offering on-call software version support, ensuring uninterrupted operations and timely issue resolution. Proficient in executing diverse development activities, including application processing, data modeling, coding, debugging, unit testing, and job flow development, while coordinating software development efforts. Proficient in C, COBOL, UNIX, UNIX Shell scripting, SQL, PL/SQL, Oracle, and Lotus Notes for development tasks. Demonstrated leadership excellence through leading meetings, organizing conference calls, analyzing issues, conducting root cause analysis, and effectively interfacing with multiple groups to resolve complex challenges and ensure project success. Show less

  • Professional Application/Prod Support

    Oct 2008 - Mar 2019

  • Senior Implementation Manager IT

    Jan 2000 - Oct 2008
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  Verizon

  Apr 2019 - Aug 2021

  System Engineer/Release Management, One Fiber - Fiber Inventory Management and 3-GIS Application

  Dedicated Release Manager with extensive experience in Verizon's One Fiber initiative, specializing in fiber inventory management and software operations. Proven success in implementing and maintaining robust release management practices, including Incident, Problem, and Change Management, to streamline operational workflows. Collaborative leader skilled in aligning release strategies with organizational objectives by engaging with business and IT stakeholders. Expertise in orchestrating the Forward Schedule Release Calendar to optimize release deployment planning across multiple sites and support Program/Project Managers and cross-functional teams. Conducts meticulous application release readiness assessments and coordinates deployment plans to ensure smooth operational execution. Experienced in managing expedited and emergency application operations while adhering to escalation protocols and timelines. Analytical approach to evaluating application change requests, assessing impacts on operations, and implementing controlled changes. Actively participates in Post-Change software reviews and Problem Management processes to enhance system availability and identify root causes of software issues. Proactive in analyzing softwares trends to drive continuous improvement initiatives in software release management. Show less

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  SSP Innovations, LLC

  Aug 2021 - Mar 2024

  3-GIS | Implementation Engineer, Release Manager, and Scrum Master

  At 3-GIS, I played a pivotal role in implementing cutting-edge solutions and managing complex release cycles. As an Implementation Engineer, I ensured seamless integration of systems and optimized performance. In my capacity as a Release Manager, I coordinated cross-functional teams to deliver high-quality software releases on schedule. As a Scrum Master, I facilitated Agile practices, enhancing team collaboration and productivity. My tenure at 3-GIS is marked by successful project deliveries, process improvements, and a commitment to driving technological advancements.In addition to my technical roles, I have also served as an Operations Manager in logistics, where I streamlined operations and improved efficiency, further broadening my expertise and contributing to my holistic understanding of business operations. Show less