Senjuti Majumdar

Experience

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  Hindalco Industries Limited

  Feb 2007 - Apr 2010

  System Executive

  • Participated with clients in discussion meetings.• Created Oracle based custom applications in test-driven development (TDD) environment as well as in production.• Collaborated with multidisciplinary teams to layout, design, and unfold new technical features.• Implemented Oracle Apps ERP modules (PO,AP,GL,INV,EAM)• Resolved user-end problems and provided full system support after implementation• Provided code maintenance and system upgrades to maximize performance.• Provided Customer training on Oracle Apps modules. Show less

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  IBM

  Apr 2010 - Jul 2014

  Technical Lead - Application developer

  • Managed technical aspects of the application flow and ensured the success of delivered solutions. • Provided code maintenance and system upgrades to maximize performance.• Wrote code for Oracle database-driven custom applications.• Resolved system test and validation to provide normal program functioning.• Resolved user-end problems and provided full system support after implementation

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  TRUGlobal

  Oct 2014 - Apr 2015

  Application Developer

  • Worked as a contractor for BMC Software India Pvt. Ltd.• Provided end-to-end production support on Oracle custom applications and received excellent customer.

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  BMC Software

  Apr 2015 - now

  Senior Technical Support Analyst & Team Lead

  • Led a team which always stood outstanding with high-performance and met almost all goals, received great customer feedback• Mentored and guided team members to foster proper completion of assigned duties, promote productivity, accuracy, cross-learning and commitment to service.• Built strong relationships with customers through positive attitude and attentive response.• Optimized customer support by establishing collaborative service environment.• Planned, managed and directed team operation and received great feedback from customer.• Organized and managed 23 quarter-close war room supports with cross-functional teams for order services in India, USA and Netherlands. • Provided 15 times onsite support in USA(Houston), The Netherlands (Amsterdam) as the core team member during order services quarter-close and 10 times support in India (Pune).• Handled Agile methodology for defect management.• Created various proactive automations on enhance customer satisfaction. Show less