Fernando Vecoso

Experience

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  Information Planet

  Apr 2012 - Nov 2018

  Sales Coordinator & Sales Manager

  • 5+ years' experience across Brazil, Portugal, and Slovakia where I grew from a Sales Coordinator into a Sales Manager, continuously expanding responsibilities, and content ownership. • Managed a team of 5 salespeople. • Managed operations communication across network of 30+ educational institutions for the implementation and development of Salesforce; included close collaboration with IT stakeholders.• Connected regularly with clients over phone & email to maintain and enhance relationship and ensure quick resolution for any challenges.• Coordinated sales team to meet monthly targets, including implementing regular monitoring for quality & turn around.• Responsible for the sales of programs offered by Australian Institutions with a focus on meeting the quarterly and annual targets. Show less

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  Invistra Vistos & Traduções

  May 2018 - Dec 2019

  Operations Coordinator

  • Oversaw sales operations and the development of new products, while maintaining business partnerships through client service excellence. • Key responsibilities included overseeing workflow of Australian Visa process, completing translation of documents and ensuring timely turn around for all applications.

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  Amazon Business

  Jan 2020 - Sept 2021

  B2B Account Manager

  • Manage selling partners accounts within EU5, with a focus on improving their experience using Amazon’s services.• Supporting teams and key internal Amazon stakeholders by ensuring transparent communication, delivery of metrics & invoice auditing.• Establish and maintain client relationship through regular contact, demonstrating independent and critical thinking skills for problem solving and escalating challenges where required. • Lead sellers training program by producing & delivering client Webinars. Show less

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  Resco.net☁

  Oct 2021 - May 2024

  Senior Business Development / Account Manager at Resco.net☁

  • Market researching – identifying and approaching potential partners.• Developing strategies for business growth.• Establishing relationships (B2B/B2C), including strategic partners such as Zebra, managing a portfolio of partner accounts in the UK, Ireland, Southern Europe, Africa, and the Middle East.• Developing quotes and proposals for clients, negotiating prices and payment terms. • Conducting webinars. • Attending Key events.• Conducting demos.

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  OKARGO

  Jun 2024 - now

  Customer Success Manager

  • Onboard and train new clients.• Build and maintain strong client relationships. • Identify and analyze at-risk clients.• Monitor customer health and product usage.• Address client concerns to prevent churn.• Drive product adoption and engagement.• Gather and share client feedback with internal teams.• Upsell and cross-sell opportunities.• Ensure timely renewals and retention.