Ayman Elgohary

Ayman Elgohary

Technical Support Specialist

Followers of Ayman Elgohary241 followers
location of Ayman ElgoharyManchester, England, United Kingdom

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  • Timeline

  • About me

    Operation Engineer I

  • Education

    • Faculty of engineering, Alexandria university

      2011 - 2016
      Bachelor’s Degree Electrical, Electronics and Communications Engineering Good
  • Experience

    • Eventum Solutions

      Dec 2017 - Oct 2022
      Technical Support Specialist

      I'm working as a first line technical support specialist to multiple telecommunication customers. I'm offering technical assistance on both HW and SW levels. Our main responsibilities are:- Monitor applications and applying periodic health checks to guarantee software stability.- Handling customer requests through phone calls or mails (within ticketing system).- Perform investigations along with analytic reports that define root cause of issues.- Cooperating with vendors technical teams at Cisco enterprise and RedHat Linux corporate to resolve issues. - Escalate cases to second level support in case further assistant needed.- Document and archive trouble shoot/ investigation steps on internal knowledge base. Show less

    • Amazon Web Services (AWS)

      Dec 2022 - now
      Operation Engineer I
  • Licenses & Certifications

    • AWS Certified SysOps Administrator – Associate

      Amazon Web Services (AWS)
      Jan 2024
      View certificate certificate
    • Red Hat Certified System Administrator (RHCSA)

      Red Hat
      Jul 2025
      View certificate certificate
    • AWS Certified Developer – Associate

      Amazon Web Services (AWS)
      Jan 2025
      View certificate certificate
    • AMS Operations Automation Builder - Associate

      Amazon Web Services (AWS)
      Apr 2025
      View certificate certificate
    • AWS Certified Cloud Practitioner

      Amazon Web Services (AWS)
      Dec 2022
      View certificate certificate
    • IAM Bar Raiser

      Amazon Web Services (AWS)
      Aug 2023
      View certificate certificate
    • Cisco Certified Network Associate Routing and Switching (CCNA)

      Cisco
      Jul 2019
    • Understanding of Cisco Network Devices

      Cisco
    • Cisco Certified Network Professional (CCNP)

      Cisco
      Jan 2020