Deep Enrich
Ayman Elgohary
Technical Support Specialist
241 followers
Manchester, England, United Kingdom
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About me
Operation Engineer I
Education
Faculty of engineering, Alexandria university
2011 - 2016Bachelor’s Degree Electrical, Electronics and Communications Engineering Good
Experience
Eventum Solutions
Dec 2017 - Oct 2022Technical Support SpecialistI'm working as a first line technical support specialist to multiple telecommunication customers. I'm offering technical assistance on both HW and SW levels. Our main responsibilities are:- Monitor applications and applying periodic health checks to guarantee software stability.- Handling customer requests through phone calls or mails (within ticketing system).- Perform investigations along with analytic reports that define root cause of issues.- Cooperating with vendors technical teams at Cisco enterprise and RedHat Linux corporate to resolve issues. - Escalate cases to second level support in case further assistant needed.- Document and archive trouble shoot/ investigation steps on internal knowledge base. Show less
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Amazon Web Services (AWS)
Dec 2022 - nowOperation Engineer I
Licenses & Certifications
- View certificate
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AWS Certified SysOps Administrator – Associate
Amazon Web Services (AWS)Jan 2024
- View certificate
Red Hat Certified System Administrator (RHCSA)
Red HatJul 2025 - View certificate
AWS Certified Developer – Associate
Amazon Web Services (AWS)Jan 2025 - View certificate
AMS Operations Automation Builder - Associate
Amazon Web Services (AWS)Apr 2025 - View certificate
AWS Certified Cloud Practitioner
Amazon Web Services (AWS)Dec 2022 - View certificate
IAM Bar Raiser
Amazon Web Services (AWS)Aug 2023 
Cisco Certified Network Associate Routing and Switching (CCNA)
CiscoJul 2019Understanding of Cisco Network Devices
CiscoCisco Certified Network Professional (CCNP)
CiscoJan 2020
Languages
- arArabic
- enEnglish
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